Product knowledge

Rates

100

What share has a 1% apy interest rate

Growth savings

200

What share has 2.05% apy interest rate?

Bonus saver savings

300

What share has a 2% apy interest rate

Bonus checking

400

What share has 1.05% interest rate

Bonus saver that is not meeting all qualifiers

500

(Multi Answer) What 2 shares have a .05% apy interest rate

Regular share savings and Bonus checking over 25k

Also accepted- peak mma under 10k, IRA savings under 10k

Scenarios

100

Member only has car loan w/ us what are some products we can offer to deepen relationship

Checking, auto pay, credit card

200

Member comes in for regular deposit then mentions they are struggling to make payments on loans. What can we offer our member?

Greenpath, reconciliation, budgeting help. Due date change, DD/ auto pay

300

Member comes in and has a CD that is maturing with a balance of 25k in his business account and 15k in his free checking. What can we offer member?

Different checking or CD, NFS, relationship officer, 

400

Member comes in to pay towards loan that was late. What can we do for the member?

DD/auto pay, change due date, check loan protection

500

Member states they have been struggling with other FI and getting their checks to clear. What questions can we ask member to try and get the business?

Have you thought about moving over? What has kept you at that (FI)?

Qualifiers

100

Bonus checking

Turning on e-statements and using debit/credit card 12 times in a month $5 min. for up to 25k.

200

Bonus Savings

$25 min into share monthly as well as leaving the funds without withdrawal for min 6 months.

Will receive 1.05 when one but not both qualifiers are met

For up to $2,500 

300

Bonus MMA

Must meet bonus checking qualifiers and have a bonus checking account opened under same account number.

400

NFS

• Permission to have an advisor call and contact was made.
• $25,000 minimum investment
• Have a need for our investment services and solutions.
• Investment amount is NEW money. (for existing or new clients, the money must be NEW to NFS products)  
• Life insurance referrals sold count ($100,000 minimum investment required for these).

500

Private Banking

Private Banking would like the opportunity to engage with members from the following job families: (These are automatic qualifiers).

Doctors/Surgeons, Dentists, Lawyers, Engineers, Accountants

If the member does not fit into the Job Family Criteria above- they must meet all these financial standards:

• Cash Flow/Income: $200,000 per year or greater
• Liquid Assets: $200,000 or more
• Net Worth: Equal to or greater than $1,000,000

Youth Acc

100

Growth Checking eligibility

Must be at least 12 years old and have parent/guardian or responsible party that is or older on the account. Min of $25 opening deposit.

Not interest earning.

200

Growth Savings

Members aged 0-17, $5 minimum opening deposit, MUST have a parent/guardian or responsible party that is 18 or older as joint on the account. The parent/guardian or responsible party does not need to be a member.  1% APY payout

300

What can youth do alone?

Deposit funds into account. If they have a checking, they can request replacement card but not a new one. Withdrawals if we can verify them. OLB

400

What are the different card limits for youth checking?

Transaction limits of $100 at ATMs and $500 Point-of-Sale

500

True or False: youth accounts allow for mobile deposit and courtesy pay?

FALSE: Youth checking can have mobile deposit available when requested. But no courtesy pay only overdraft when opted in by the joint.