Product Knowledge Jeopardy

Deposit Accounts

100

When does the Holiday Savings account transfer?

October 1st

200

What type of 2 Signature Accounts do we offer? 

• Special Savings
• Money Market Savings
• Money Market Plus
• Aspire Savings

300

What is the maximum amount of interest you can earn on a money market product?

3.4% APY

400

What is the Penalty on a 72 month CD?

180 days

500

What is the minimum balance requirement to earn Interest on an Aspire Savings account? 

.01

Lending

100

We have over 400 dealers participating in our Indirect program that offer on the spot financing for members and non-members. Where can we find the list for our dealer partners?

Lake Trust Website or Solution Center

200

What unsecured loans do we offer?

• Signature Loans
• Line of Credit Loans
• Visa Platinum Credit Cards
• Lake Trust Easy Cash
• Student Loans - CU Choice
• Life Impact Loans

300

GAP: When a replacement vehicle is financed by Lake Trust within ____ days of the primary insurance company issuing a settlement check, _____ is waived from the new loan.

120, $1000

400

What documentation is required for an Auction purchase?

Bill of Sale or RD 108 required (Also, cannot wire loan proceeds and member may have to handle title work) 

500

Points from our rewards credit card can be redeemed for: (Must name at least 5 Categories) 

Gift cards, Merchandise, Prepaid Cards, Travel, Experiences, Live concerts/sports, cash back, charity, and theme parks

Specialty

100

Who can open an Estate account? 

The personal representative(s) assigned by probate court and listed on the Letters of Authority.

200

What type of HSA accounts does LTCU offer?

Basic Health Savings account, Money Market HSA.

300

What documents are required for Conservatorship? 

• Letters of Conservatorship – must have time, date, and court initials
• Proof of address for the Ward*
• Scanned ID for the Ward (Preferred, not required)
• Scanned Valid Government Issued Photo ID (For Each Conservator)
• Additional Proof of Address (If different than the ID)

400

If the power of attorney document is dated after what date does it have to be sent down for review? 

July 1 2024

500

Who can open a VA Fiduciary Account? 

The VA Fiduciary appointed by Veteran Affairs.

Digital

100

How long must you be a member to use Zelle?

3 months

200

What is the POS limit on a business debit card? 

$5,000.00

300

What is the daily ATM deposit limit? (existing member) 

$250,000

400

What is the daily POS swipe limit? 

20

500

What is the High Dollar Limit for External Transfer? 

$15,000.00

The Compass

100

What is the Lake Trust vision statement?

A world in which everyone thrives

200

What does SMART stand for in a SMART Goal?

Specific

Measurable

Attainable/Achievable

Relevant/Realistic

Timely

300

What is the Lake Trust promise?

We promise to lift one another, to empower wellbeing, and to multiply positive impact

400

What are the 5 Lake Trust Values?

Curiosity

Inclusivity

Togetherness

Empathy

Authenticity

500

What does GUIDE stand for?

Genuinely connect

Understand needs

Inspire possibilities

Deliver solutions

Express appreciation