Fees
How much does it cost to close an account within 90 days of opening it?
$20.00
What is the maximum # of accounts you can link to 1 debit card?
Two.
What is the monthly fee on a go 5 business account?
$5.00
What is the current prime rate?
3.95%
Jill has 1000 EDH points to give out for the month of September. What happens to these points if she does not recognize any of her fellow team members?
She loses them.
What account number do you use to reimburse a client for overdraft interest fees?
99045003001
Fancy Nancy is requesting statements on her checking account from Jan 10, 2018 to August 31, 2018. What is the most efficient way of pulling these statements?
On Demand Statements.
List all the business savings accounts
T Bill
Business Savings
Captain Marvel wants to see a PB for a loan.What two key documents would you advise to bring while booking her an appointment?
ID
Proof of Income
What is the fee for a stop payment?
$20.00
What is the annual fee on the US Dollar Mastercard?
$19.00
Which product is giving a bonus interest of 1.75% on new deposits until October 31, 2019.
USD Savings
Go Bonkers Inc. does approximately 33-40 transactions a month. Which business account is best suited for these clients?
Flex Fit.
What does TPPL stand for and what is it ideally used for ?
Time Plan Personal Loan - ideal for consolidating debt or buying a vehicle.
What are the 3 ATB Signatures?
Name Tag
Be Present
24 Hour Rule
What is the fee for 50 night deposit bags?
$30.00
Which checking accounts can have 100 free cheques for the year?
Advantage, Freedom
An employee of Funky Fondue Corp comes in with a Petty Cash cheque. Before cashing it, what are 4 things you should look for?
Signatures
Date
Amount
No stop payments
Mary Poppins was declined for a loan due to a low credit score last month. After providing some financial advice on improving credit, when would be a good time to revisit the possibility of getting a loan?
6 months.
What is the Suspicious Transaction form #
4331
What is the fee for an additional cardholder on the Gold Cash Rewards Mastercard?
FREE !!
Charlie has a generation account. He has a direct debit coming out for his phone bill but will not have the funds to cover it until 3 days later. He requests that we let the direct debit go through. What do you do?
Generation accounts can not be overdrawn - advise to put a stop payment on.
What is a payD Device used for ?
It allows businesses to accept debit and credit card payments - operated by moneris.
Name/list 5 of ATB's retail Mastercard products and one benefit of each.
Gold Cash Rewards - 1% cash back, no annual fee
Travel Rewards - 10 points for every dollar spent, no annual fee
World Elite - 1.5% cash back on all purchases
Preferred - lower interest
Load and Go - does not discriminate by age or credit score, re-loadable, low risk (theft)
USD - no exchange on US currency purchases
What does COI, CRI and CAI stand for?
Customer Obsession Index
Customer Relationship Index
Customer Advocacy Index