QUALITY OVER QUANTITY
The culture that maintains that quality is the responsibility of all employees
what is Total Quality Management
This is the most widely used measure of productivity
what is labor productivity
this is the management process responsible for identifying, satisfying, and anticipating consumer requirement profitably
what is marketing
this is a role of marketing in the society which describes peoples living standards and the satisfaction consumers derive from having products they want to purchase
what is quality of life improvement
this is a TQM technique originated in japan where workers meet regularly to discuss work-related issues to improve all-around quality
what is quality circles
this is the traditional practice of checking the product at the end of the production process
what is quality control
the main advantage of increased efficiency and productivity of labour is..............................
what is reduced unit cost
in this concept, management is of the view that once the product is of the highest quality, it will be sold
what is the production concept
by segmenting the populating into demogaphics and focusing on satisfying their needs, this gives consumers wider
what are choices
this is a TQM technique where there is continuous improvement in the quality of the product through a series of small improvements
what is kaizen
This is setting agreed-upon standards throughout the organization and ensuring they are complied with, so customer satisfaction is achieved.
what is quality assurance
productivity is a relative concept that compares quantity produced with ..........................
what is the quantity of input
one implication of this concept is that the risk of product failure is less
what is the marketing concept
maximum consumption is most profitable achieved using this concept
what is a market orientation or marketing concept
this TQM approach involves management identifying the best firm in an industry then comparing performance standards in one or more areas to improve quality
what is benchmarking
this concept describes each team or workgroup responsible for quality before passing it on to the team in the production chain, which is also responsible for the quality
what is internal customer
productivity is relative but this is an absolute measure .........................
what is production
this concept was used when demand no longer exceeded supply had techniques had to be used to encourage customers to buy one product over another
what is the selling concept
One role of marketing is not maximum production, but this ............................
what is selling at the level that achieves the highest profit
this TQM approach involves using outside sources to carry out a part of the production process, the reason being to obtain quality and specialization
what is outsourcing
for Total Quality Management TQM to work, these two parties must work in synergy
what are internal and external parties
Internal factors affect productivity; for example, workers and management having an open relationship and good communication improve chances of productivity; this is referred to as ......................
what is labour management relations
this concept focuses on satisfying the business by making profits customers by producing products they desire and other stakeholders
what is the societal marketing concept
This is created and increased when good market research is done, so goods and services directly satisfy customers. This cuts down the cost related to wastage and unwanted goods
what is wealth
Many quality assurance departments aim to receive international recognition for the firm by qualifying for this ...........................
what is ISO 9000