Show:
Mobileshare
Basic Tools
Guide Me
Privacy
Random
100
the best MyCSP resource for Mobileshare
What is Mobileshare Hub
100
Web-enabled activation system that provides account support for our business customers.
What is Phoenix
100
the path to access Telegence
What is Clarify > Tools > Launch Billing System
100
any information that identifies the customer or can be linked to the customer, which, if compromised, could lead to identify theft.
What is PII
100
tools we use to provide MSVP recommendations
What is is mobileshare planner and MSRT
200
price per line for 10GB and up MSVP under a 2 year contract after 02/02/14
What is $40/line
200
Sales and ordering system where we can submit orders containing equipment or accessories, process upgrades for existing customers and even look up order status
What is System X
200
the way a BAN is pulled up in Telegence
What is Select > Type > BAN
200
A subset of PII that requires a higher degree of protection by law. This is information that identifies or links to the customer, which if compromised, could lead to identify theft. Customer SPI requires special treatment in the way we collect it, store it, and transmit it.
What is Sensitive Personal Information (SPI)
200
houses the MSRT
What is CSR Admin Tool
300
overage rate for MSVP 1GB
What is $20
300
a web-based view only tool that allows users to view the contract information.
What is FAST
300
pull up an account using the account number or BAN
What is Search Criteria > Account Number or BAN > Search
300
one of the policies we have regarding SPI and PII
What is Do not include SPI in the account notes. Customer contact information and rate plan information may be included in account notes to resolve a customer issue. If you see SPI in an account note, notify your manager who will contact the supervisor of the person who entered the note. For more information refer to the Account Notes Policy in Related Links*. Never remove customer SPI from company premises. In other words, do not send SPI via e-mail to your home or outside computer, and do not carry documents with SPI outside the work location. Do not e-mail SPI, including system screenshots, on internal documents that contain SPI to other employees. Do not ask customers to e-mail their SPI. Do not leave a customer's password or other SPI on voicemail. Do not ask a customer for any e-mail passwords. Do not write down on paper any data containing the customer's SPI information. All documents containing customer SPI must be shredded, or erased, in the case of computer media, prior to disposal. Whiteout all SPI when e-mailing or mailing a document that contains SPI. Do not text any PII or SPI to a customer.
300
the button we click which enables us to view the customer's online account
What is Impersonate
400
the MRC for AT&T Wireless Home Phone and Internet (WHPI)
What is $30
400
allows you to provide the best Mobileshare plan offer for the customer based on usage average for the last 3 months
What is MSRT
400
how we change the language of the customer's bill
What is BAN Profile >Special Bill Params > Bill Language
400
Social Security number (SSN), driver license number, bank account number (excludes bank routing number), credit card number, authentication credentials (PINs, passwords or passcodes) and authentication credential hints.
What is SPI
400
model best used for providing recommendation
What is Feature-Bridge-Benefit
500
factors affecting the MSVP per line MRC
What is contract and type of device
500
an online site where small and large business customers learn about, purchase, monitor, and manage their wireless products and services.
What is Premier
500
the path for searching case IDs
What is Search > Support > Search by ID
500
a document in MyCSP that can help us determine whether an info can be provided or not
What is Sensitive Personal Information (SPI) *78742
500
Welcome, Listen and Own, Resolve and Offer. Anticipate Needs and Thank and Close
What are five steps to The AT&T Customer Service Experience