Sunnova 101
This is the maximum utility bill offset percentage we offer our customers.
75%
This is the option Lease customers have to terminate their monthly payments.
Prepayment
You will find the collections status here.
Billing
These are the four initial payment amounts to enroll a customer on a payment plan.
1/2, 1/3, 2 months, 1 month
True or false: All Hawiian customers are guaranteed to get net metering.
False
These are the four phases of the customer lifecycle.
Lead, quoting, installation and in-service
If a down payment is required for a Loan, it is taken by this party:
Dealer
The leadsource will tell you what.
If this is a Sunnova account or an acquired account (Sunstreet)
This is what the customer must fill out and return to us to remove a stop payment on a payment method.
Chase negative file form
We have the most issues with this customer profile.
Price conscious
True or false: Sunnova will honor verbal agreements made with the dealer.
False
These states charge local tax on their systems.
California, Hawaii, Louisiana, North Carolina, New Mexico, Pennsylvania and Texas
This is where you go to find an online validation call and this is what it will be called.
Cases, Contract Underwriting
This would be the total fee for a customer in Lousiana needing to temporarily lift the UCC on all 6 of their homes.
$600 ($100 each)
This is the exclusive dealer for Puerto Rico
Windmar
This portion of the lead function designs the original system for size and equipment.
Lead system
This State gets a 7 year workmanship warranty for a loan with a roof inclusion.
Hawaii
CP SFDC Integration next to "created by" in a customer's payment means the customer paid how?
Customer portal
This is the amount of months you must wait before a new Theft of Service letter can be sent out.
5
The inverter changes DC power into this type of power.
AC power
This party is responsible for completing the Authorization to interconnect project block.
Dealer
Word problem:
Gloria Woods is calling wanting to know when she will get her PGO credit. She is a lease storage customer in Florida with an in-service date of 2/21/2021; when will she get her PGO credit if owed one?
She does not qualify for a PGO in the State of Florida.
Here you will find ACH discounts for acquisition accounts, IRT requests for ACH discounts and management approval courtesy discounts
Billing: Recurring Invoice Adjustments
These are the 5 people a "Do not call" request email is sent to.
Andrew Wrona and Leslie Serna. CC: Maria Mota, Crystal Padilla and Chris Andrews