Product Entry
What must be confirmed with a client before pushing a downgrade or upgrade through in Salesforce?
Contract terms
Which AutoNet TV products are included in ODM’s $60/month Subscription Product?
Social media posting videos and website videos
Do we actively reach out to clients on Reputation Protection for holiday business hours?
No
How much is set up for Reputation Protection?
$1,000
We can offer pausing services if a client says they are too busy and don't want posting/ads right now.
False
What happens when you push a Subscription Product to the Verification Stage?
Payment is collected
How often can we update/change AutoNet TV videos on our website service pages?
Each quarter
True or False: A client with only website services should receive Quarterly Coaching?
True
What is the setup fee for adding a new location to the Foundation package for an existing customer?
$300
An existing client is determined to see more engagement on their social media platforms, which service package would you recommend and why?
Elevation
Which cost is not included in Salesforce amounts for clients who pay via credit card?
Convenience processing fee
Which TireConnect service package is no longer available to sell?
Lite
What platforms are included in our Content Only services?
Facebook and Google
If a client wants to move from an old 2022 Custom website to an Enhanced website, what fees are associated?
$1,000
A client is upset with generic and stock image posting. What solution(s) would you offer?
Elevation and/or Photoshoot
In general, what items are needed when entering an upsell Subscription Product?
Signed contract, payment collected, and setup appointment scheduled.
If a current client is already using Epicor’s services, can billing for their Epicor services be moved to ODM?
No
Which social package(s) includes an annual photo shoot?
Elevation
How much is the setup fee for Directory Management (Yext)?
$0 for existing clients or $250 for standalone clients
If a client wants to focus on increasing scheduled appointments, which ODM service would you recommend?
Yelp or Google ads
List all the necessary items to have completed when putting a Photo Shoot Subscription Product into the Verification Stage.
Contract with PhotoShoot selected, payment amount and method confirmed with client, Photo Questionnaire completed, and Photo/Video Case created in Salesforce.
Which add-on product allows a schedule button to be added on business’s Google listing?
AutoOps
What is the contact frequency for someone on the Elevation package?
Up to 1 hour of monthly Coaching & Consultation
If a client adds an Enhanced Website to their services, how much is the First Payment Amount?
$2,000 setup plus $199/month
If a client says they have been slow and need to increase business ASAP, which additional services would you pitch?
Google or Yelp paid ads