Easy
What is the most common way to greet someone in a professional email?
Hello or Dear
What is the main purpose of using 'CC' in an email?
To send a copy to someone else
What is the term for adapting your message based on the audience’s background and expectations?
Audience analysis
What should you include at the end of a professional email?
Your name (or signature)
What should you do before sending an important email?
Proofread it
What is the recommended response time for professional emails in most workplaces?
Within 24 hours
What is the term for talking face-to-face with a coworker?
In-person communication
What is it called when you listen carefully and repeat back what you heard to confirm understanding?
Active listening
What type of communication is used when you want to document an agreement between two parties?
Written communication