Types of Professional Communication
What type communication uses body language, facial expressions, and posture?
What is Nonverbal communication
What is the first step in the listening process?
What is a common first question in an interview?
Tell me about yourself
Where would a person be asked to communicate their skills and interests?
Interview
What is generally accepted behavior required in social relations, also known as polite and respectful when communicating?
Professional etiquette.
What type of communication is used in emails, reports, and memos?
What is Written Communication
What does it mean when the listener pays close attention to what is being said in order to fully understand the message?
What should you bring to an interview?
A resume, portfolio, or copy of application materials
What is the #1 way to reduce nervousness before presenting?
Practice
Why is tone important in emails?
Because written messages can be misunderstood.
What type of communication occurs during meetings, interviews, and presentations?
Verbal/Oral Communication
False Listening
What nonverbal cue shows confidence during an interview?
Firm handshake or good posture.
Which type of presentation is used to get the audience to act or change a behavior or belief and has emotional appeal?
Motivational Presentation
When answering the telephone, what is the first thing you should say?
Hello.
Which type of communication is often use for quick reminders or updates at work?
Digital communication (texts, chats, messaging apps)
What body language shows you are actively listening?
What should you always do after an interview?
Send a thank you message.
What type of presentation is used to convince an audience to accept a proposal?
Persuasive Presentation
What is an example of workplace responsibility?
Actively listening, Meeting deadlines or showing up on time
What do we call communication that is respectful, clear, and workplace-appropriate?
Professional communication
What step in listening involves remembering the message?
Retaining/Recalling
True/False-There is no need to research the position for which you are applying because you will learn about it in training.
False
What is an example of non-verbal communication?
What should you avoid posting on social media when representing a workplace?
Inappropriate or unprofessional content