Workplace Writing & Communication
A brief written message used for internal communication within an organization, short for "memorandum."
What is a memo?
A legally binding written agreement between two or more parties outlining specific terms, rights, and obligations.
What is a contract?
A concise one- or two-page document outlining an applicant's work history, education, and relevant qualifications.
What is a résumé?
The persistent trail of data, posts, and interaction history left behind when using digital platforms.
What is a digital footprint?
Resolving workplace disagreements or conflicting perspectives through respectful negotiation and open communication.
What is conflict resolution?
The author's attitude or professional delivery conveyed through word choice, which must remain polite, concise, and respectful in business writing.
What is tone?
Abilities developed in one job or setting—such as teamwork, time management, or communication—that can be successfully applied to a new role.
What are transferable skills?
A professional introduction sent alongside a résumé that highlights specific accomplishments and explains interest in a job.
What is a cover letter?
Evaluating a source's accuracy, authority, objectivity, and timeliness determines its overall...
What is credibility?
A curated collection of an individual's best work, reflections, and achievements assembled to demonstrate career readiness.
What is a career readiness portfolio?
A formal workplace document sent to a client or supervisor proposing a specific plan, solution, or project to address a need.
What is a proposal?
Drawing a logical conclusion using workplace evidence and context clues when details are not explicitly stated.
What is making an inference?
Facial expressions, posture, hand gestures, and eye contact make up this critical component of in-person communication.
What is nonverbal communication?
Legal rights protecting original artistic, written, or technical creations from unauthorized copying or distribution.
What is intellectual property (or copyright)?
Expressing your needs, rights, and ideas clearly and assertively in academic or professional settings.
What is self-advocacy?
Adapting word choice, detail level, and message structure requires identifying this key target group before writing.
Who is the target audience?
An itemized plan for tracking income and expenses over a set period to manage personal or business finances.
What is a budget?
The intentional cultivation of your professional identity, strengths, and reputation across workplace settings.
What is personal branding?
Combining key facts and insights gathered from multiple independent sources into a cohesive summary or argument.
What is synthesizing (or synthesis)?
Fully concentrating, understanding, responding to, and remembering what a speaker is saying during professional conversations.
What is active listening?
The stage of the writing process focused on altering organization, sentence structure, and content clarity, distinct from proofreading for grammar errors.
What is revising (or revision)?
Specialized technical vocabulary used within a specific profession or industry that may confuse outside audiences.
What is jargon?
An interview technique where you outline a specific Situation, Task, Action, and Result to answer behavioral questions.
What is the STAR method?
The critical-thinking ability to access, analyze, evaluate, and create content across various digital media formats.
What is media literacy?
A culminating end-of-course project where students showcase growth, reflect on learning, and present readiness for post-secondary goals.
What is a capstone project (portfolio)?