messages
type of message that you send your friends daily
text message
to try and convince a person to take the course of action you propose
persuade
asks the reader for some type of action or response
request
the tactful handling of a situation to avoid offending the reader or arousing hostility
diplomacy
a set of customs or rules of etiquette
protocol
routine communication accompanying documents or other materials attached to emails or sent by a delivery service
transmittal message
persuasive messages generally follow this communication model
AIDA (attention, interest, desire, action)
in the workplace, people regularly send and receive ______ and they are expected by the receiver
routine requests
a message written to confirm that a message was received and action was taken
courtesy response
communicating with a group larger than 20 people
public communication
a message to convince the reader to take a certain course of action
persuasive message
this consists of persuasive activities that identify, anticipate, and even satisfy customer needs
marketing
this requires planning and an approach that will create a positive response
special requests
these two men are running for governor of Texas this year
Greg Abbott and Beto O'Rourke
can occur when the receiver says or does something that causes the sender's message not to be received
receiving barrier
used to persuade the reader to spend money for a product or service, either immediately or later
sales message
this message's purpose is to influence the audience with biased information
propaganda
a page that provides answers to common customer questions
frequently asked questions
the professional maintenance of a favorable public image by a company or other organization or a famous person
public relations
the study of writing or speaking as a way of communicating information or persuading an individual
rhetoric
a message written to confirm a verbal agreement made with a customer, client, or colleague
confirmation message
a nonpersonal sales message that is paid for by a sponsor
advertisement
steps to get from point A to point B
directions
a sales message telling a story about and by a company
press release
the attitude you project with the tone and pitch of your voice
paralanguage