Therapeutic Communication Techniques
These type of questions are used to elicit the client's thoughts and perspectives without influencing the direction of an acceptable response
WHAT IS AN OPEN-ENDED QUESTION
The greatest barrier to effectively communicate?
WHAT IS BEING DEFENSIVE
What is the best way for a charge nurse working on medical unit to communicate information to the LPNs on her shift?
WHAT IS VERBALLY PRESENT THE INFORMATION IN A SHORT STAFF MEETING
What zone of personal space is 45 cm to 1 metre?
WHAT IS PERSONAL ZONE
When a nurse decides to talk with another nurse about a client for whom they are both caring for. This types of communication constitutes as?
WHAT IS INTERPERSONAL COMMUNICATION
These type of questions requires more than a yes or no answer, but place limitations on the topic to be addressed.
WHAT IS A CLOSED-ENDED QUESTION
When a client is reaching for understanding, what non-therapeutic form of reassurance discourages open communication?
WHAT IS FALSE REASSURANCE
What is the most effective way to foster feelings and boost patient self esteem?
WHAT IS PROVIDE POSITIVE REINFORCEMENT
What zone of personal space is 0 to 45 cm?
WHAT IS INTIMATE ZONE
What three components of communication are used to best communicate emotional content?
WHAT ARE
1. Tone of voice
2. Body Posture
3. Facial expressions
What is the purpose of therapeutic communication?
WHAT IS TO DEVELOP A HELPFUL, PURPOSEFUL RELATIONSHIP WITH PATIENTS
A very attractive person coming into your field of vision as you are listening to someone talk
traffic noise coming through the walls
noisy roommates
news that an air disaster just occurred
Are examples of what type of distractions?
WHAT ARE EXAMPLES OF EXTERNAL DISTRACTIONS
What characteristics make up a strong critical thinkers?
WHAT ARE:
- are able to consider alternatives.
-are open minded.
-dare able to recognize information gaps.
-use a purposeful reasoning process.
What zone of personal space is 1-4 metres?
WHAT IS SOCIAL ZONE
What type of values are shaped by family, religious beliefs, and years of experience.
WHAT ARE PERSONAL VALUES
What is the most optimal way to communicate?
WHAT IS USING BOTH NON-VERBAL AND VERBAL COMMUNICATION
Feedback is sometimes unintentional true or false?
WHAT IS TRUE
What view or action is the main barrier to critical thinking?
WHAT IS STEREOTYPING
What zone of space is 4 metres and greater?
WHAT IS PUBLIC ZONE
When you choose to express your love for someone by hugging them, you are ___DECODING_________ your emotion as a gesture. TRUE OR FALSE
WHAT IS FALSE
YOU ARE TRANSMITTING YOU EMOTIONS
To check whether understanding is accurate, restate an unclear or ambiguous message to clarify the sender's meaning or ask the other person to rephrase it, explain further, or give an example of what he or she means.
WHAT IS CLARIFICATION
Feeling nauseated as you listen to your instructor present a lecture in class can be labeled as a__DISTARCTION_____because it interferes with the communication process. TRUE OR FALSE
WHAT IS TRUE
What communication technique would be helpful to us when a patient is feeling frustrated and angry?
WHAT IS EMPATHY
The nurse is aware that most nursing procedures are performed in which zone of personal space?
WHAT IS PERSONAL ZONE (45 cm-1 metre)
When you begin working with a new team of people at work, the first intention of your communication should be to?
WHAT IS TO ESTABLISH TRUST