Vocabulary
Symbols
objects which carry particular meaning for a culture
It's best to use both___and___information
Electronic and Written
Proper telephone etiquette requires you answer the phone within how many rings?
Two to three days
The ____________________ of ___________ requires wages for men and women performing equal work.
Equal Pay Act of 1963
Which of the following is the cooperative action and effort of a group of people acting together?
Teamwork
Customer Servive
involvement and enhancements a business takes to please its customers
the receivers response that is communicated back to the original sender
Feedback
One of the benefits of telecommuting is the ability to balance ____ and ____.
Work and family
Unfortunately, older people are often considered to be incompetent, obsolete and stodgy, The term "___________" is used to describe such age discrimination.
Ageism
How can teamwork fail?
Providing no training
E-commerce
business or commercial transactions occurring over the Internet
communication being expressed through body language or pictures
Verbal communication
____________ allows users to see who is online and easily allows two people to communicate immediately.
Instant messaging
We might refer to bystander complexity as passive racism, passive sexism, passive heterosexism, or even _______________, ageism and so on.
Classism
Which of the following is considered the action of leading a group of people?
a) Independence
b) dignity
c) Leadership
d) Friendship
Leadership
Telecommunications
communication (transmission or reception) of voice, data and other signals across a distance
the information being sent and communicated; can be of verbal or nonverbal form
Message
how many days should the delivery process take?
Two to three days
one person gives in at their own expense, this is called what?
Accommodator
form of nonverbal communication including posture and hand gestures.
Body language
Extemporaneous Speaking
speaking with 30 minutes or less in which to prepare
More than likely, we will have to use some type of___during our speech
Microphone
Ann needs to send a hard copy of a document to another office within her company, and it needs to be there today. Which method of telecommunication should she use?
Fax machine
Name at least 3 types of conflict
-goal conflict
-personality conflict
-ethical/value conflict
leadership style in which the leader makes all decisions on their own with little or no input from others.
Authoritative