Professional Communications Part 1

Leadership/Teamwork

100

Name the three types of formal leadership groups

Command, Task, Affinity 

200

Evaluation technique used to allow team members to assess each other's work performance

Peer evaluation

300

Leadership style that allows for team members to be included in the decision making process. 

Democratic Leadership style 

400

Three tools of resolving conflict in an effective manner

Positive language, active listening, collaborative attitude

500

Positive mindset in which disputing parties take efforts to build or maintain a healthy relationship with eachother

Collaborative attitude

Customer Service/Professionalism

100

Type of research- Sending out customer satisfaction survey

Normative survey research

200

Discrimination based on being either male or female

Gender Discrimination

300

Expressing something in a different way without changing the meaning 

Reframing 

400

Defined as generally accepted behavior required in social relations

Etiquette

500

Open body language helps sends which kind of messages

Positive

Business Writing/Telecommunication

100

Business letter components in order

1. Heading, 2. Date, 3. Inside Address, 4. Salutation, 5. Body, 6. Closing, 7. Author's name, 8. Author's Title, 9. Typist Initials, 10. Enclosure notification, 11. Copy Notification

200

refers to a set of characters with the same design

Typeface

300

Organizational style in where a paper written with the most important information first, followed by supporting and less important information.

Inverted pyramid

400

Can cause a message to be different than the sender intended

Noise

500

Difference between block and modified format

Block - has spaces between the paragraph

Modified- has no spaces between the paragraph 

Communication/Presentation

100

Not a paralingustic non-verbal communication

Facial Expression

200

Parts of a speech in order

1. Introduction, 2. Connection, 3. Preview, 4. Body 5. Review 6. Conclusion

300

Listener pays close attention to what is being said in order to fully understand the message

Full listening 

400

Important part of evaluating or assessing presentation performance.

Pointing out mistakes to correct them for next time

500

Allows the speaker to identify with the audience

Connection

English Applications

100

Set of rules of proper speaking or writing

Grammar

200

When spelling each syllable should have a 

vowel 

300

added at the beginning of a word correctly defines 

Prefix 

400

Type of language that uses- I, You,  and Me

Exclusive language 

500

Correct the following sentence

In April; Mary will be turning 16 and hopes she gets a car, and a puppy for her birthday