Appearances
Something you should NEVER wear to work
Dirty clothing
ripped clothing
clothing that exposes too much skin
clothing with offensive or derogatory messages
A better way to say 'there's nothing I can do'
I’ll be glad to check on it again OR What I can do is this….
Who to notify if you are late, absent, or if there is an emergency
Program Lead (Ms. Eva) and your Mentor!
The closest 2 metro stops to the World Bank
Farragut North (red line) and Farragut West (orange/blue/silver line)
2 components of good customer service
Being respectful
Being responsive
Listening
Patience
Positive Attitude
Conflict Resolution
Good communicator
The amount of time it takes to develop a first impression
30 Seconds
The difference between verbal and nonverbal communication
Verbal - the use of sounds and words to express yourself. Can occur in person or using technology such as the phone or video-conferencing.
Non-Verbal- the “non-word” part of communication; everything about the interaction besides the actual words being said. Pitch, tone, volume, eye contact, posture, gestures, expressions. Email as well.
The definition of time management
How you plan out your days/hours
The choices you make about what to do and when to do it
Building a schedule effectively
The Mayor of DC
Muriel Bowser
The beginning (opening), middle (body), and end (closing)
2 things you need to consider before a virtual meeting
Attire from the waist up
Background environment
Network connectivity
Ways to determine the appropriate method of communication in any given setting
Observation, Past Experiences, Practice, Questions, When in doubt - be nice!
Ways technology hinders your time management skills
Technology can be a distraction and cause you to not manage your time well. You could get wrapped up in a show on your phone, pay attention to your text messages or social media apps rather than making sure you are paying attention to the time.
Technology is not always reliable. If your computer shuts down because of low/no battery, you might lose your work. Make sure to frequently save your work, which will keep your projects on track for completion.
The neighborhood that Ms. Eva lives in
Van Ness-UDC
Name 2 of the 5 Conflict Styles
Competing, Collaborating, Compromising, Avoiding, Accomodating
"business casual” is a code of dress that allows for more comfort in an office environment by blending traditional, "business formal" wear — such as suits, blouses, and neckties — with a more relaxed style that's still professional and appropriate.
Phrases to clarify expectations from your mentor
“So what I am understanding is…”
“How can I add value to the team/department/etc.?”
“What is the ideal outcome for this project?”
“I finished the work that you assigned. What else should I work on?”
“Can you send me a follow-up email/calendar hold?”
3 examples of etiquette for phones at work
Keep phone calls focused on work
If possible, move to a quiet area to conduct phone calls
Try to avoid eavesdropping on others’ calls
Follow company policies about personal cell phone use
The letter of the alphabet that was NOT included when naming the streets of Washington DC
J
Explain the trolley problem
a thought experiment in ethics about a fictional scenario in which an onlooker has the choice to save 5 people in danger of being hit by a trolley, by diverting the trolley to kill just 1 person
The definition of image management
proactively working to present yourself in a particular way through your dress and interactions.
The 5 inappropriate forms of workplace communication (hint: 5 S's)
Shade, Sarcasm, Slang, Slander, Swearing
Name 3 office do's and 3 office dont's
answers vary
Name 1 of the 2 presidents who kept an alligator at the White House
John Quincy Adams and Herbert Hoover
What are the 5 components of an elevator pitch?
Introduction
Providing Background
Make the Connection
Make the Ask
Closing