Leadership
focuses only on the traits of the individual and does not take into account how the person acts in specific situations
What is Trait Theory
Individuals who think, criticize, and question leaders
What is follower
occurs when the receiver thinks about the information, understands it, and forms an idea based on the message.
What is the encoding process.
_____ is a communication builder that can send a message of reassurance to a patient in distress or grief.
What is touch
Lack of developed coping mechanisms resulting in responses that are inappropriate or over-emotional.
What is childlike coping mechanisms?
This leader usually avoids making decisions, works best with members of the same level of education, and performs the same task as the group.
What is Laissez-faire
The management theory that states providing the right incentives such as money will increase employee productivity
What is Time-motion theory
__________ to communication includes confusion, manipulation, anger, stress and many more.
What is Barriers
_________ is a communication blocker that sends the message that the listener is experiencing extreme boredom and cannot wait to leave.
What is fidgeting
attempts to maintain control by putting others down and ruling from a command post. Being inconsistent keeps people off balance and helps them maintain power to achieve their goals.
Who is the persecutor
This type of leader works well in crisis situations where they maintain total control.
What is authoritarian style or autocratic leader
Broader concept than management that involves making decisions at a higher level that determine expectations, grant power to individuals, establish performance standards
What is Governance
Assertive communication is the preferred style, name the other two styles.
What is Nonassertive and Aggressive
_______ sends the message that the other person is not respected and is untrustworthy.
What is sarcasm
Uses mixed rumors to lower another's self-esteem.
Who is the sneak
This type of leader is similar to the laissez-faire leader and is uninvolved, with no planning and little concern for the group members' feelings.
What is low relationship-low task orientation.
Two key tasks of managers
What is Budget preparation and staffing
includes body language, facial expressions, gestures, physical appearance, touch, and personal space.
What is Nonverbal communication
________ communication includes tone, pitch, volume and dictation of speech
What is paraverbal communication
Denial, Anger, Bargaining, Depression, and Acceptance
What is the Stages of Grief
Critical thinker, high energy level, optimistic, perseverance, and elevated coping skills are identified as
What are Key Leadership Qualities
__________ Motivation-hygeine theory is similar to Maslows hierarchy of needs.
Who is Herzbergs
a simple mnemonic or memory aid for ways to facilitate communication with a client.
What is SOILER
Anything done or said that interferes with communication is called.
What is communication blocker?
Types of complaining and whining behaviors you were told to know.
What is Duck and cover behavior and beyond help behavior?