Client Experience
Why is it important to use a clients name?
Helps them feel important
Another name for a general infection is:
Systemic
The catagen stage of hair is known as the:
transition phase
Improper filing, injuries or harsh chemicals could be causes of:
split nails
The thickest skin is located on the:
soles of the feet and palms of hands
When introducing yourself to a client, use poised, calm movements to project confidence and....
competence
Disease-producing bacteria are called
pathogenic bacteria
The dormant or shedding phase of hair is known as the:
telogen phase
Onychia is an inflammation of the:
nail matrix
Fingerprints are formed by:
epidermal ridges
A professional tone of voice should be....
calm
A type of nonpathogenic bacteria that live on dead or decaying organic matter are:
saprophytes
For what period of time is eyebrow hair is in the telogen stage?
3 months
Onychorrhexis is a term indicating the nail condition called:
split or brittle nails
Most skin problems are caused by:
sebaceous glands
The type of treatment plan you create is based on....
the service you will be performing
What are produced by the immune system to either destroy, kill or inactivate pathogens?
antibodies
Vellus hair is the majority of hair found on the:
face
The folds of skin on either side of the nail groove are called the:
sidewalls
The skin analysis process is based on:
look, touch, ask
if there is no answer when making a follow-up call, you should not leave a message.
False
A difference between viruses and bacterial infections is:
a virus cannot be treated with an antibiotic
Used hard wax should be disposed of after:
every client
The lunula is the half-moon shape at the base of the nail and is the visible part of the
Nail Matrix
Using the Fitzpatrick Skin Type scale, which skin type burns easily and tans minimally?
II