Vocabulary
The impression that you project through both your outward appearance and your conduct in the workplace is known as - ?
professional image
What is the best way your appearance improves your job ethnic?
A. Improve your pay
B. Get's you more opportunities
C. Makes your personality better
D. Gives you less work
B. Get's you more opportunities
What is the most important part of your behavior in a professional environment?
a. Teamwork
b. Outfit
c. Language
d. Friendships
a. Teamwork
Which of these answer choices is NOT an example of good communication?
A. Writing an email to your coworker using proper email etiquette.
B. Paying attention to whoever is speaking during a presentation.
C. Pretend to show genuine interest in what the other person is saying.
D. Interrupting the speaker to say your really good idea.
D. Interrupting the speaker to say your really good idea.
Which of these tips DO NOT help improve behavior?
A. Show respect to those who you are working with
B. Encourage your colleague & shower them with praise
C. Give the person who you are with your undivided attention
D. Input your thoughts and feeling even if they are offensive and aggressive to you peers
D. Input your thoughts and feeling even if they are offensive and aggressive to you peers
Soft skills are also called?
communication skills
Which of the following scenarios reflect a positive appearance?
A. Tim wears a nice dressed shirt and jeans to work every day.
B. Sally acts very respectful to her co-workers every other day.
C. Renee always cleans her coffee cups everywhere around her desk, but leaves her files unorganized.
D. Jose rolls his eyes towards his supervisor whenever he is being told that he did something wrong.
A. Tim wears a nice dressed shirt and jeans to work every day.
Good customer service meets the clients' ______; great customer service exceeds your clients' ________.
Expectations
What kind of tone and communication style would you use in a workplace?
A) Aggressive
B) Passive
C) Passive Aggressive
D) Assertive
D) Assertive
Which of these nonverbal actions sends a negative message?
a) smiling
b) crossing your arms
c) eye contact
crossing your arms
The science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient and safe is
What is ergonomics
List some hygienic habits that you can partake in that'll help your professional image.
Showering, brushing your teeth, Deodorant, and Perfume/Cologne.
process of caring for parts of the body and maintaining an overall polished look.
personal grooming
What is important to keep in mind when communicating with coworkers?
(Your tone of voice, the way you are sitting, and your eye contact. There are a lot more things that are important to your communication style.)
A display of your talents and work for potential customers and employers to evaluate your professional skills is a - ?
portfolio/resume
What are Hard Skills?
teachable and measurable abilities, such as writing, reading, math or ability to use computer program
How should you dress in a business professional environment?
a woman's attire should consist of a blouse and dress shoes, while a male attire should consist of a suit, tie, and dress shoes.
List (5) appropriate body language characteristics to display when communicating with a supervisor?
- Eye content
- Positive attitude
- Active Listening/ Head Nod
- Professional Dress
- Upright posture
- Monitor Tone of Voice
- Smiling
- Firm Handshake/ Open Palms
List (4) types of communication.
Verbal
Non- Verbal
Written
Listening
behaviors that improve the quality of your professional image through specific methods.
image enhancers