Show:
Attire
Customer Service
Body Language
Appearance
Languge
100
This is an appropriate type of attire for working on the floor.
What are scrubs?
100
This is one area of Customer Service that all Santuary employees have been trained on.
What is Culture of Safety?
100
This can make you appear unapproachable?
What is crossing your arms?
100
This should be kept to a minimum
What is makeup?
100
These are considered words of politeness.
What are please and thank you?
200
This must be worn underneath clothing at all times.
What is underwear?
200
This is how you present yourself to others.
What is professionalism?
200
This is a universal sign in any language.
What is a smile?
200
These should be clean and should have a good non-skid sole.
What are work shoes?
200
This type of language is usually nonverbal.
What is body language?
300
These should be presentable, free of holes, tears, and be clean.
What are work clothes.
300
You should always ask this when leaving a room of a resident.
What is asking if there is anything else that I can do?
300
This is what body language can convey to people without saying a word.
What is non-verbal communication?
300
On your face this should be neat and trim. On your head this should be clean and kempt.
What is hair.
300
Your voice can sometimes carry this and it can be offensive.
What is tone?
400
These should not be work if you are working on the floor.
What are Crocs?
400
This particular phrase is not always correct when it comes to customer service.
What is the customer is always right?
400
These are the looks that you can give someone that can give away how you are feeling.
What are facial expressions?
400
This is part of your uniform so residents and family members know who you are.
What is a name tag?
400
Talk to your residents about doing drugs in the 70's.
What is inappropriate conversations?
500
These are not allowed to be worn while at work.
What are high heels and stretch pants.
500
These will help ensure that you always provide excellent customer service to your residents.
What is relationships.
500
This is looking someone straight in the eye and being direct.
What is eye contact?
500
This is an appropriate measure of covering oneself up while at work.
What is modesty?
500
Talking to a resident who is hard of hearing.
What is speaking slowly and carefully.