Implementation Phases
At which phase does the proof of concept occur?
Discovery
Which team do we partner with to deliver super user training?
Training Team
What skill requires the ability to deliver professional clear concise and timely messaging, lead meetings, retain stakeholder engagement, active listening, maintain and manage quality project documentation
Effective Communication
When were the consultant and configuration roles combined?
Feb 2023
How many teams is the project management team broken into?
7
Which phase does the Kickoff meeting occur in?
Initiation
Which team to we transition a customer to once implementation is complete?
Customer Success
What skill requires the ability to prioritize and delegate tasks, time management, adhere to scope, budget and timeline?
Leadership
What call does the consultant host to to understand customer pain points and goals and gain an understanding of how our solutions and workflows will address current and unconsidered needs?
Business Process Review
How many disciplines is the Solution Services Consulting team broken into?
3 - Clinical, Financial, and Pharmacy
Which phase does the customer realize tangible value from their solutions?
Go-Live & Monitoring
Before implementation, which teams meets with the customer to discuss the opportunity and requirements?
Sales and Services Sales
What skill requires the ability to prioritize and delegate tasks, time management, adhere to scope, budget and timeline?
Organization
What key consulting skill requires the ability to demonstrate a can-do attitude with adaptability, problem-solving, and critical thinking skills?
Problem Solving
How many projects were started in FY2024?
7985
What is the 'happy path' timeline for a new core implementation?
12 weeks
Who do we partner with to support with data integrations, advanced data support, and data consulting services during implementation?
Technical Services
What skill requires the ability to identify risk, establish execute and monitor mitigation plans through working collaboratively with internal and external team members?
Risk Management
Fill in the blank: Solution Services consultants implement best practices to drive optimized business outcomes for our customers ensuring they get BLANK from our solutions?
Value
How many projects were completed in FY24
8257
At what phase is resident data entered into the system?
Implementation
Who do we partner with if there are regulatory requirements identified as needed?
Regulatory Affairs
What skill requires the ability to seek solutions, be adaptable while adhering to the scope, budget and timeline?
Innovation
When did the consultant and configuration specialist role become combined?
February 2023
What weekly meeting occurs to foster collaboration and innovation by bringing together team members to discuss and address various topics and challenges?
Think Tanks - These meetings aim to generate new ideas, improve processes, and find solutions to problems.