Professional Telephone Etiquette Jeopardy

Telephone Etiquette & Features

100

Define telephone etiquette

Telephone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication.

200

List two(2) features of the telephone

Call Forwarding 

Call Waiting 

Three-way calling 

300

Describe the call waiting feature

this feature alerts the user that there is another incoming call on the line.  

Best Practices

100

State the acceptable number of rings one should allow for answering the telephone 

three rings

200

Why should we keep a message pad close by? 

In case we need to record messages 

300

List three important tips/best practices for answering the telephone  

smile with your voice 

answer the telephone promptly after three rings

always respond with your company's name