Types of Communication
I don't know what to say
Verbal
Tone used for complaints
Neutral or formal
He went this weigh
Misspelling
Influences perception (formal or friendly)
Tone
Respectful and formal
Executives, managers
I can hear you
Listening
Straightforward and well-structured
Direct and clear response
Hey girl! What's going on?
Overly casual
Well organized flow
Structure
Polite and professional
Clients and vendors
Arms crossed
Non-verbal
Warm, polite tone
Fosters trust
WOW...Get it done ASAP!
CAPs
Concise and to the point
Brevity
Supportive
Subordinates
Documented
Written
Have a great day!
Professional and friendly closing
Really??????!!!!
Excessive punctuation
Easily understood
Clarity
Professional yet friendly
Peers
A picture worth 1000 words
Visual
Acknowledges customers feeling
Empathy
Helo Mr. Cole,
Typo
Number of affects to written communication
4
Tone and empathy are key
Customers