Appearance
You'll want to make a good one of these if you are going to be taken seriously.
What is a first impression?
This is your work area.
What is the Banking Center?
This is the most profitable crime of the 21st century.
What is Identity Theft?
This is automatically added to the bottom of your business emails.
What is a Signature?
The time it takes to make a first impression.
What is 7 seconds?
Customers may not take you seriously if your work area is this.
What is Dirty/Cluttered?
When receiving information from a customer, it is important that we keep their information this.
What is Private?
Emails to customers should contain easy to understand information. It's best to avoid these, which are common terms and phrases used by bankers daily.
What is/are Acronyms or Banking Jargon? (i.e. BSA, CTR, NSF)
This is the amount of judgement calls typically made during the first impression.
What is 11?
Your work area is an extension of this.
What is your Personal Appearance?
When a customers information is stolen, many times, the fraudster will attempt to access the customers account and change all the security measures put in place by the bank. This is commonly referred to as this.
What is an Account Takeover?
evn tho u cn raed this scent tents, itz not profecieonal b cuz it has thes erors.
What are Grammatical/Spelling Errors?
Excluding clothing and overall demeanor, this is a sometimes overlooked but very important part of professionalism.
What is Proper Hygiene?
Brochures go out of style. To prevent giving out old information and to make sure we are in compliance, look for this information, which is typically located on the back of the brochure.
What is the Updated Date?
What is Privacy?
When communicating with customers, it is important that you are always being this, avoiding an automatic "no".
What is positive?
Dressing in properly fitting and professionally appropriate clothing establishes this.
What is Credibility?
Information such as Social Security Numbers, Drivers License Info, Account Numbers, and other private information is known as this.
What is Non-Public Information?
When communicating with customers these two entities are being represented at the same time.
Who are You and Great Southern Bank?