About Us
Misc.
Experience
Acronyms
Perception
100

We work together as doctors, team members ,and administrators to deliver exceptional care and service to pets, their families, and referring veterinarians.

What is Teamwork

100

The most important aspect of your job as a CSR.

What is communication.

100

Our clients are treated with compassion, empathy, and respect.

What is the Client experience

100

DVM

What is Doctorate of Veterinary Medicine.

100

Casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true.

What is Gossip.

200

As employees, we identify problems and step forward with solutions.

What is Leadership

200

It is very important to ALWAYS get Good Sam’s info and enter it into the computer, even when the pet has a microchip that we give to the GS.

What is lost and found.

200

The patient experience

What is our patients receive compassionate, collaborative care, and the best possible outcomes.

200

PAWS

What is

•Practice Mindfulness

•Assess Your Self-care

•Work Together

•Say Something

200

The process used to “recover” dissatisfied or lost clients by identifying and fixing the problem or making amends for the failure in customer or clinical service

What is service recovery

300

We connect with empathy, We listen to understand and we respond with kindness.

What is Compassion

300

The person(s) typically in charge of dealing with client complaints.

Who are our CSRs, Clinical Managers and HD

300

We develop relationships built on trust, respect, communication, and empathy.

What is the referral partner experience

300

The _____________________ is a large regulatory agency of the United States Department of Labor that originally had federal visitorial powers to inspect and examine workplaces.

What is OSHA.

300

The minimum amount of information needed while taking a message.

What is name, reason, phone number.

400

We employ the brightest and best doctors and team members in the country.

Who is MedVet!
400

The minimum dollar amount for a 6 month payment arrangement?

What is $200

400

The MedVet Experience

What is an exceptional experience for everyone who encounters our hospitals.

400

To enforce the controlled substances laws and regulations of the United States and bring to the criminal and civil justice system of the United States

Who are the DEA.

400

Businesslike, conforming to the standards of skill, competence, or character normally expected of a properly qualified and experienced person in a work environment.

What is professionalism.

500

CEO of MedVet

Who is Linda Lehmkuhl

500

Regulated by the DEA and must be kept in a locked cabinet at all times.

What are controlled drugs.

500

Client Satisfaction Score

What is the NPS Score

500

QPR: Suicide Prevention & Training

What is Question, Persuade, Refer

500

To do something that might provoke someone into becoming angry or causing problems.


What is Poking the Bear!