Professional Ethics
What is the term for a set of rules or principles that outline the expected behaviors and ethical standards with an organization?
Code of Conduct
This communication skill involves repeating back what someone has said to ensure a mutual understanding. What is it?
Active Listening
This empathetic approach involves acknowledging and understanding a customer's feelings. What is it?
Empathy
This decision - making method involves listing the pros and cons of different options. What is it?
Pros and Cons Analysis
How should one professionally respond to workplace gossip without participating in it?
Redirect the conversation to a more positive or work-related topic.
What ethical principal involves being truthful and honest in all professional interactions?
Integrity
What is the term for the accepted attire and appearance standards in a professional setting?
Professional Attire/Dress Code
What collaborative skill involves valuing and incorporating diverse perspectives?
Collaboration/Inclusivity
What strategy encourages angry parties to find a compromise or common ground to resolve conflicts?
Collaborative Problem - Solving
What is the skill of adjusting communication style and behavior based on the context or audience?
Code Switching or Communication Switching
What is the recommended approach when an individual makes a mistake in a professional setting?
Acknowledge the mistake and take responsibility for it.
What is the practice of prioritizing tasks based on their urgency and importance called?
Time Management
What skill involves understanding and adapting to different cultural norms and practices in the workplace?
Cross-Cultural Competence
What is the term for maintaining a healthy balance between professional responsibilities and personal life?
Work - Life Balance
What is the practice of using distraction to regulate intense emotions during a difficult conversation?
Self - Distraction
In a professional context, what is the significance of showing respect to colleagues and superiors?
Fosters positive work relationships and a healthy work environment.
What guideline suggests using a clear and concise subject line in professional emails?
Email Etiquette
What is the process of fostering collaboration and camaraderie among team members?
Team Building
What is the practice of proactively addressing potential conflicts before they escalate?
Conflict Avoidance
What is the term for equipping yourself with the right tools and guidance for effective problem - solving?
Empowering Problem - Solving
What is the term for maintaining appropriate limits in professional relationships to ensure respect and professionalism?
Professional Boundaries
What is the constructive way to respond to criticism without becoming defensive?
Listen, reflect, and respond with a positive attitude.
What is the practice of building and maintaining professional relationships for mutual benefit?
Networking
What is the term for the mindset of consistently seeking opportunities to acquire new skills and knowledge?
Continuous Learning
What is the term for maintaining a professional demeanor while handling customer service calls?
Professionalism in Customer Service