Appearance + Presentation
Attitude + Behavior
Communication
Time Management
Emotional Intelligence
100
Work appropriate clothing should be appropriate for
the type of work, setting/occasion and weather
100
This is a series of actions deemed acceptable in the workplace; a way of conducting oneself that includes respect for others and courtesy for others in the workplace
What is professional behavior?
100
In order for communication to be effective, there must be
What is understanding?
100
The skill of planning and controlling how you spend your time to be more productive and efficient
What is time management?
100
The ability to recognize, understand, and manage our own emotions while also being aware of and influencing the emotions of others
What is Emotional Intelligence?
200
True or False: this outfit is appropriate for a work shift in the summertime.
What is false?
Even though it is okay to dress casually during work at KCS, you cannot wear shirts that show your stomach and cannot wear shorts that are too short.
200
Taking responsibility for your actions when it comes to workplace ethics and behavior
What is accountability?
200
A communication skill that involves going beyond simply hearing the words that another speaks. It requires being a mindful and focused participant in the communication process
What is active listening?
200
The action or process of arranging tasks, projects, or goals in order of importance
What is prioritization?
200
A leader who recognizes their frustration during a team meeting can take a moment to breathe and approach the discussion more calmly.
What is self-awareness?
300
Excluding clothing and overall demeanor, this is sometimes overlooked but very important part of professionalism.
What is proper hygiene?
300
This characteristic includes positive and virtuous attributes such as truthfulness, loyalty, fairness and sincerity
What is honesty?
300
The four main communication styles
What is aggressive, passive, assertive, passive-aggressive
300
The action of delaying or postponing something
What is procrastination?
300
A manager who listens to an employee’s concerns about workload can offer assistance and demonstrate that they value their team’s well-being.
What is Empathy?
400
The time it takes to make a first impression
What is 7 seconds?
400
Having clear communication, ensuring people feel included, engaging and participating, and taking the time to know our fellow team members is an example of
What is inclusion?
400
Poor communication at work can lead to
What is decreased productivity, lower morale and job satisfaction, increased conflicts and tension
400
The 5 P's of communication
Proper planning prevents poor performance
400
Professionals with high emotional intelligence can navigate social complexities, build rapport, and influence others positively.
What is social skills?
500
Dressing in properly fitting and professionally appropriate clothing attire establishes
What is credibility?
500
This is a key component to workplace ethics and behavior when employees are being honest and doing the right thing at all times
What is integrity?
500
The four forms of communication barriers
What is physical, cultural, language, or interpersonal
500
Productivity technique for personal time management where a period of time is divided into smaller segments or blocks for specific tasks or to do's.
What is time blocking?
500
A team leader who mediates a disagreement between team members can help them find common ground and restore harmony.
What is conflict resolution?