Appearance
Why does maintaining a professional appearance mattter?
It helps you present a positive impression
Slouching in your chair at meetings, walking back to your office with your head hanging down, and standing with your arms crossed when talking to your coworker are all examples of bad _________ ______________.
Body Language
False
The phrase "Do the right thing even when no one is watching" is a simple definition of this.
How old is Mrs. Miranda
32
True/False: Ripped Jeans are appropriate for the office.
False
Define Teamwork
working together with a group of people for a common purpose
This is the practice of paying close attention to what someone says and showing you understand through techniques like summarizing their points.
To truly listen, you must refrain from doing this while someone is speaking.
This active listening skill involves making eye contact and showing you are engaged.
What is non-verbal cues?
What is a barrier to effective communication?
lack of diversity awareness, poor body language, speech impairments
Name 3 characteristics of an effective team member.
positivity, flexibility, respect, problem solving, initiative, goal-orientation, accountability, active listening, willing to compromise, reliability
What is a growth mindset?
seeking out new challenges, accepting failure as opportunity to grow, etc.
What is Mrs. Miranda's Husbands name?
Josh
Name 2 types of jobs where it would be appropriate to have facial piercings?
something remote, casual office, tattoo shop, music store, etc.
Maintaining this means keeping sensitive client or company information private.
This part of an email is essential for communicating professionalism and respect, often used before your name in a closing.
What does CPR stand for?
Cardiopulmonary Resuscitation
You should always do this to your email before sending to catch errors in grammar or spelling.
Instead of just hearing, active listeners try to understand the speaker's perspective and feelings through this process.
What is empathy?
These are the rules of conduct and moral principles that guide your behavior in the workplace.
What is the appropriate time frame to send a thank-you note or email after a job interview?
Within 24 hours
What does SMART goals stand for?
Specific, Measurable, Attainable, Realistic, Timely
What is Mrs. Miranda's favorite restaurant?
Texas Roadhouse