Civility Matters
This behavior includes showing respect, active listening, and maintaining professionalism even under stress.
What is civility
Rolling eyes when a coworker asks a question is an example of this.
What is incivility?
PN stands for this type of nurse.
Practical Nurse
Administering routine oral medications to a stable patient
Who is the PN?
This structured communication tool is commonly used in healthcare.
What is SBAR
A nurse calmly addresses a coworker who interrupted them and says, “I’d like to finish my thought.” This demonstrates this communication style.
What is assertive communication?
Gossiping about a peer’s mistake violates this professional principle.
What is respect/confidentiality/professionalism?
PNs provide care under the supervision of this professional.
Who is the Registered Nurse (RN), physician, or licensed provider?
Developing a nursing care plan.
Who is the RN?
The “R” in SBAR stands for this.
What is "Recommendation"
Name one benefit of civility in the workplace.
Improved patient safety / better teamwork / improved communication (any one)
This type of incivility includes repeated, targeted negative actions toward another person.
What is bullying
PNs can perform focused assessments but not this type of assessment.
What is a comprehensive assessment?
Collecting vital signs and reporting abnormalities.
Who is the PN (or UAP with reporting)
Avoiding slang, eye-rolling, and interruptions demonstrates this.
What is professional communication
This concept involves being aware of how your tone and body language impact others.
What is professional self-awareness?
Ignoring a team member’s input during patient care planning is an example of this behavior.
What is dismissiveness/incivility?
Medication administration by a PN is allowed, but depends on this.
What is state regulations and facility policy?
Initial patient assessment on admission.
Who is the RN?
This communication technique involves repeating information to confirm understanding.
What is teach back or clarification?
A student nurse notices tension and chooses respectful language instead of sarcasm. This prevents this type of behavior.
What is incivility?
A nurse publicly criticizes another nurse in front of a patient. Name one possible consequence.
Decreased patient trust / poor teamwork / unsafe environment (any one)
A PN notices a change in patient condition. Their priority action is this.
What is report to RN/provider?
Reinforcing teaching after RN provides initial education.
Who is PN?
When addressing conflict, nurses should focus on this rather than personal attacks.