Great Clips
What does Great Clips Specialize in?
Haircuts
What should you do if you cut yourself during a service?
Pause service to clean/ bandage wound
What is Professionalism?
(Student Specific Answer)
What are the 5 Steps To Great
1 Great, 2 Review, 3 Engage to create the cut, 4 ask questions, 5 Thank and invite back
Who owns Great Clips RLO Inc.?
Clara and Ray Osterhage
What is Great Clips product line called?
Solutions
How often should you clean your tools?
After each client
How do you professionally decline a service to a client who has lice?
Politely decline service and recommend an at home treatment.
Why do we follow the 5 steps to great
stylists help deliver a consistent brand experience across all Great Clips salons.
How many states does RLO Inc. have salons in?
Kentucky, Indiana, west Virgina, Ohio
What is the name of the website only Great Clips employees have access to?
GCU (Great Clips University)
Always use disinfectant according to
Manufacturer's instructions
What are the four A's in Hiring?
Attire, Availability, Attendence, Attitude
What does Engage in the cut mean
Student Specific answer
How many Great Clips salons are there in the US and Canada?
over 4,400
When using a multiple use cape to prevent direct contact between the client's neck and cape you must use?
Neck strip or towel
What are 3 things you shouldn't do as a professional?
Be late, Avoid eye contact, Use foul language, etc. (can be a student specific answer if it applies correctly to the question?
Why do we use a hand mirror
A hand mirror helps show the client how their hair looks from the back and sides, giving them a full picture before and after the cut. It also opens the door for a smooth, guided consultation.
How many salons does RLO Inc. have?
87
What year was Great Clips founded?
1982
New or sanitized/ disinfected tools should be stored:
Separately from soiled items
What are 3 things you can do to prepare for an interview?
Write a list of questions, pick a professional outfit out the night before, practice, etc. (can be a student specific answer if it applies correctly to the question)
How does Using the 5 steps make us more professional
Using the Great Clips 5 Steps to Delivering Great makes the interaction feel more professional because it gives structure, consistency, and confidence to every part of the service — from greeting to the final mirror check.
What is the RLO Inc. motto?
We cut hair and grow people