Professional Behavior
What does it mean to maintain a professional appearance?
Wearing a clean uniform, name badge, and following hygiene and dress code policies.
What is patient confidentiality?
Keeping a patient’s personal and medical information private unless authorized to share.
Why is active listening important in patient care?
It ensures the patient feels heard and helps avoid misunderstandings.
How do you show respect to a patient?
Listen without judgment, honor privacy, and use polite language.
A patient is crying and says they feel like a burden. What do you say?
“I’m here to help. You’re not a burden, and your feelings matter.”
True or False: It's okay to discuss personal problems with patients if they ask.
False
True or False: You can look at any patient’s chart if you're curious.
False
What should you do if you don’t understand a patient due to a language barrier?
Request a professional interpreter.
A patient asks for help with a task they could do themselves. What do you do?
Assist respectfully but encourage independence if appropriate.
You overhear a coworker laughing about a patient’s condition. What should you do?
Report the behavior to a supervisor—it’s unprofessional and unethical.
How can a PCT demonstrate reliability at work?
By showing up on time, completing tasks, and following through on commitments.
A patient refuses a procedure. What should you do?
Respect their right to refuse and inform the primary nurse or charge nurse
What body language shows you're being professional and attentive?
Eye contact, nodding, facing the person, avoiding distractions.
True or False: It’s okay to treat some patients better than others based on how nice they are.
False.
A family member asks you for details about a patient. The patient hasn’t given permission. What do you do?
Politely decline and explain you cannot share that information.
Give an example of unprofessional behavior in a healthcare setting.
Using your phone at the nurse’s station or gossiping about coworkers.
Describe how you would report unethical behavior you witnessed.
Report it to a supervisor or follow the facility's reporting protocol.
True or False: You should always use medical jargon with patients to sound professional.
False.
Give an example of protecting a patient’s dignity during personal care.
Closing the curtain, explaining what you're doing, and covering the patient appropriately.
You’re overwhelmed with tasks but a patient needs help getting to the bathroom. What should you do?
Prioritize the patient’s need, assist or find help, and communicate with your team.