Professionalism
Is defined as the competence or skill expected of a professional
What is Professionalism
The ability to prioritize tasks and manage time so that deadlines are met.
What is Time management skills
Creating these help us stay organized.
What are schedules?
The ability to communicate with others
What is Communication
When dealing with an angry customer, the first step is to:
a. listen to the problem.
b. resolve the problem.
c. don't tell anyone because you don't want to look bad
d. call for a manager.
What is a. listen to the problem?
This characteristic of a professional is in reference to how someone is dressed or groomed.
What is appearance?
The ability to lead by example and/or lead others
What is leadership skills
These are lists you can write down in order to help prioritize your time.
What are "to-do lists"?
Three types of Communication
What is Verbal Communication, Nonverbal Communication,Written Communication
Emails should be replied to within ___ hours while phone calls should be returned within ___ hours.
(A) 48, 24
(B) 24, 4
(C) 4, 24
(D) 24, 24
What is (B) 24, 4?
This characteristic of a professional is in reference to the ability to tell the truth and be transparent.
What is honesty
The ability to work in teams and achieve the goals of the team.
What is Teamwork and collaboration
Ranking things in this order helps give order to your day.
What is priority?
Nod your head to acknowledge you are listening, making eye contact with whomever is speaking,
What is Nonverbal communication
You should turn your phone to this when at work, in class, interview, or meeting?
What is vibrate, silent, or off?
This skill is important in deciding what to do in the workplace.
What is decision making
This skill is the ability to change.
What is flexibility, or adaptability?
Good time management habits will help you stay organized.
True or False
True
Is the sharing of information between individuals by using speech
What is Verbal Communication
These types of "languages" should never be used in a professional email
What is Slang and/or texting terms?
Who is responsible for you once you enter the real world
What is yourself
Skills employers look for in potential candidates, sometimes referred to as "people" or "personal" skills.
What are soft skills?
This characteristic of a professional is essential for time management.
What is organization?
Consist of anything that is written.
What is Written Communication
A brief description of the contents of your message
What is the subject line of an email?