Professionalism Review Game!

Working With Others

100

This soft skill involves understanding and sharing the feelings of others.

1) What is empathy

2) Pride

1) What is empathy

200

One of your less popular coworkers approaches you to ask a question. Do you 1) Brush them off and ignore them. 2) Answer their questions as best as you can.

2) Answer their questions as best as you can.

300

Is it better to be respectful at work or say what you really think about someone? 1) Respectful 2) Tell them what your really think

1) Respectful

400

What is the Key to successful communication in a team?

1) What is active speaking?

2) What is active listening?

2) What is active listening?

500

Which is an example of being nice to the people you work with: 1) Treating them all the same - it's important to be nice to everyone! 2) Only treating your friends at work with respect while being rude to everyone else.

1) Treating them all the same - it's important to be nice to everyone!

Dressing Professionally

100

Are ripped jeans appropriate for dressing professionally? 1) Yes 2) No

2) No

200

Is a suit and tie appropriate for dressing professionally? 1) Yes 2) No

1) Yes

300

Should you ask your manager before dressing casually on Fridays? 1) Yes 2) No

1) Yes

400

How should you dress at work? 1) Like you're going to the beach. 2) Like you're going to lunch with your Grandma.

2) Like you're going to lunch with your Grandma.

500

When you're wearing a uniform, how do you make sure you're dressed professionally? 1) It's a little tight, dirty, and on inside-out. 2) It's the right size, clean, and on properly.

2) It's the right size, clean, and on properly.

Answering Phone Calls

100

An angry parent called and said their child was registered for the wrong grade for MAP testing. They're snapping at you on the phone.
Do you: 

1) Assist them calmly and answer their questions

2) Match their energy and respond with the same attitude. 

1)  Assist them calmly and answer their questions

200

Parent has called regarding a hardship, 5 times. Do you 1) Greet them. 2) Ignore them, rudely.

1) Greet Them

300

Your manger is really intimidating. Should you let this stop you from talking to him/her? 1) Yes. 2) No.

1) No.

400

You want to complain to your manager about what you heard around the water cooler. Do you 1) Run right into their office and tell your manger everything that you heard, whether or not you know it's true? 2) Wait until you get more information and know what's actually happening?

2) Wait until you get more information and know what's actually happening.

500

I'm your manager. I tell you that we need to have a discussion about your work. Do you 1) freak out. You're going to get fired! Might as well quit now. 2) calm down. You're sure it's nothing and if you're in trouble, you can always do better.

2) calm down. You're sure it's nothing and if you're in trouble, you can always do better.

Taking Initiative

100

What is taking initiative? 1) Doing your job. 2) Doing what needs to be done without being asked.

2) Doing what needs to be done without being asked.

200

When should you take initiative? 1) When your work is done. 2) Always.

1) When your work is done.

300

I see that one of my coworkers need help, but I ignore them and continue with my work. What should I have done instead? 1) Helped them. 2) I did the right thing - I should have ignored them.

1) Helped them.

400

How could you take initiative to assist registrars? 1) Create a checklist 2) Stay updated on procedures policies.

2) Stay updated on procedures policies.

500

Why is taking initiative important? 1) It makes you look good in front of your boss. 2) It helps your coworkers which makes your job easier in the long run.

2) It helps your coworkers which makes your job easier in the long run.

Working Appropriately (Fast/Well or Too Much Fun)

100

When is it okay to work quickly? 1) When there's a rush at a restaurant and you need to get people seated immediately. 2) When work is slow but you want to go home quickly.

1) When there's a rush at a restaurant and you need to get people seated immediately.

200

How much fun is too much fun? 1) There's never too much fun to be had at work. 2) When it starts affecting your work.

2) When it starts affecting your work.

300

I work with some jokesters. They thought it would be funny to play a prank on another coworker. I joined in and now we're all in trouble. What should I have done differently? 1) Not played the prank and been professional. 2) Not get caught, obviously!

1) Not played the prank and been professional.

400

When is it better to work well instead of quickly? 1) Never. Speed is the way to go. 2) During your daily jobs. Unless there's a rush, there's no reason to hurry.

2) During your daily jobs. Unless there's a rush, there's no reason to hurry.

500

If you would never behave a certain way in front of your manger or customers, should you behave that way at work ever? 1) Sure! 2) No, never.

2) No, never.