Customer Service
CSR's use this form to keep track of participants in a WE class
What is the Digi Class Roster form?
This is a fun, family-friendly event we offer at Juanita Maxfield Aquatic Center in July
What is Hawaiian Night?
This is the instructor-to-child ratio in our swim lesson classes
This is a low-intensity class for members who may be new to Water Exercise or are in physical therapy
What is the H.U.G.S. class?
This is a two-day event where we train our entire staff
What is orientation?
This is the fee we charge when issuing a refund
What is $5?
This event is tailored to our Senior Center members, promoting fun and socialization.
What is Senior Social Swim?
These need to be put out on deck the first week of any swim lesson session
What are the cones?
This is a Water Exercise class that we only offer in summer
What is deep water?
This is a monthly, facility-wide training that is required for all management and CSRs to attend.
What is EAP/All Staff Training?
This is a code associated with Spring programming in RecTrac
What is 303?
This is a new special event we are offering in Summer 2026
What is 21+ night?
This is a handout that is now emailed to parents. It explains our policies for participating in our swim lessons program
What is the parent participant letter?
This is the most intense Water Exercise class we offer
What is hydrotraining?
This is a program that offers City of McKinney employees mental health services
This is the minimum number of days before a swim lesson session that a parent can cancel with a refund.
What is 5 business days?
This is a new special event here at the Senior Center in Spring 2026
What is Night at the Luau?
This is the maximum number of people we allow on the waitlist for swim lessons
What is 8?
This is the price of a one-time Water Exercise pass
What is $4?
This is what GL stands for
What is general ledger?
This class is currently in the Spring 2026 Rec Guide, but will not be offered in Spring anymore
What is the L.Y.M.B.S. class?
This is how many police officers are required to be at an event if alcohol is served
What is 2?
This is what we give swim lesson parents if we run out of makeup days, or have to cancel swim lessons on our end
What is a prorated refund?
This is what our Water Exercise instructors are referred to in terms of "employment" with the City of McKinney
What are contractors/contracted instructors?
This is an (expensive) family-friendly, summer-themed development that the City of McKinney has announced will be located off of 121.
What is Cannon Beach surf and adventure Park?