Process
This date field is set during this gate and is when we deploy to the customer for acceptance/validation.
What is Due Date and G1?
This ticket and RFRB statuses are used for G0 agenda respectively
What is Open and Owner & CCB
This team is assignee for the quote and invoice tickets
What is Sales
Blockers are created in this part of the Epic under their respective projects.
What is Issues in epic
These two fields are required when the resolution is Fixed on an Epic
What is Software Change and Configuration change
The PM selects this field after quote acceptance for Epics blocked by Quote
What is RFRB to Planning
This team’s blocker requirements may not be known at G0 or G1 and may need a ROM effort for G1 quote estimates.
What is ITOPS or SysOps/DbOps
This state is used when a quote is sent
What is Resolved
An Epic without blockers requires this prior to Execution (i.e. a PM only task)
What is G1 approval?
These 6 are the components used for blockers
What are AD_SWE, AD_PERF, AD_WB, AD_SysOps, AD_DbOps, AD_ADS
This required field describes what was completed as part of resolving a ticket
What is Implemented Solution
These 4 things should be captured in the description of a quote ticket prior to moving the Epic to G1.
What are description of deliverable/service, an email address to send the quote to, a breakdown of the approved estimates and billable amount, and context of schedule (if applicable).
These two fields should be completed on the Epic when a customer accepts a quote and is invoiced respectively.
What is Quote Accepted and Invoice Sent
This person is responsible for moving a validated ticket to VERIFIED ON DEV
What is Peer Reviewer
The Verified on Test and Q/A software states represent what
What is Ready for Programs QA and Ready for Deployment
These 4 fields must be complete when resolving a a bug ticket
What is Resolution, Implemented Solution, Config Change, Software Change
These two things represent when a Quote and Invoice task are approved to be worked (i.e. Open sales tickets)
What is G1 approval for quote and Production Deployment
This quote ticket status is used when a quote is accepted and the PM should set RFRB to this.
What is Verified Resolved and Planning
For any change of the Epics Planned End, Due, and OEM need date after G1, this comment should be added by or tagged with Gate Approvers and affected TLs
What is OTD - dates(s) was/is statement and provide a reason for the change (e.g. customer changed, SW errors..., PM delayed testing)
These 4 metric label types are added at G2
What is SLA, OTD, FTQ, Revenue Generator
Only the Gate Approvers are allowed to change RFRB to these 3 states unless otherwise specified
What is Scoping, Execution, and Quote
A PM is done with a project when the Epic is in this status, RFRB is in this state, and blockers are in this status.
What is Verified Resolved, Closure, and Closed
These two labels are required in the Sales invoice ticket to VR and move the RFRB to Closure
What is Invoice # and Month labels
The PM must do this action with this specific context in the Epic when an issue is found after deployment to customer test environment
What is Comment with FTQ - <description of the issue and team accountable>
This field will be added in the near-term to link changes
What is Fix Versions