Billing
Most common reason a Progressive policy cancels for non‑payment?
Missed due date / insufficient funds or Underwriting reasons
Do you have to list everyone in the household?
Yes — all licensed drivers in the household must be listed or excluded. Progressive uses household drivers to assess total risk exposure.
Can I exclude a driver from a policy?
Yes, in most states you can exclude household members if the customer signs a named driver exclusion form. However, some states (like Virginia or New York) have restrictions. Always follow state-specific guidelines
Which line of insurance is Progressive best known for?
Auto insurance
Can you backdate a policy change?
Usually no, unless it’s within a few days and allowed by the system. Backdating often requires underwriting approval
Progressive’s typical grace period before cancellation for non‑payment?
10–15 days (varies by state
Name three factors that affect an auto quote
Driving record, vehicle, age, location, coverage limits, etc.
Two changes a CSR can make without UW approval?
Address change, payment method update, sand ome coverage limits
Who is Progressive’s famous spokesperson?
Flo
Do they get a discount for being a student/senior/military
Yes — Progressive offers a variety of discounts, including good student, homeowner, multi-policy, and more.
True or False: A payment can be split between two credit cards.
True
What does Progressive require to verify mileage?
Vehicle service record (for example, an oil change document) • Government-issued document (for example, a vehicle title)
True or False: A named driver can be removed mid‑term without consent
False
What is Snapshot?
Telematics program monitoring driving to adjust rates
Why does Progressive change the rate after the policy was issued?
Post-bind underwriting found updated driving records, prior claims, or corrections in VIN/driver details. Progressive has the right to adjust pricing based on verified info.
What fee is charged when a payment fails? and how much?
NSF / Return payment fee
$20
How long does underwriting take to process changes or review? Give one common underwriting red flag?
Most reviews are completed within 48–72 hours
How to endorse a policy to add a lienholder?
Add lienholder info under vehicle finance details in the system
In what year was Progressive founded?
1937
True or False: Progressive was the first insurer to offer a drive‑in claims service
true
How do you update the automatic payment method on a customer’s policy?
Go to Billing and Payments
enrolled in autopay.
What documents are required for underwriting verification? New business
Proof of prior insurance
Proof of address/garaging (e.g., utility bill)
Proof of mileage (oil change receipt, odometer photo)
Driver’s license or ID
Lienholder info if financing a car
Can Progressive cancel a policy due to underwriting findings?
yes
What is Progressive’s stock ticker symbol?
PGR
Where was Progressive’s first office located?
Cleveland, Ohio