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What does CVQ mean?
Coverage Verification Question
For an additional or replacement vehicle (Unlisted Vehicle CVQ), what is one document you can obtain to confirm the vehicle’s purchase date?
Bill of sale, loan agreement, etc.
What does ULV mean?
Unlisted Vehicle
With what policy renewal status(es) does material representation potentially exist for NC and SC policies? (Unlisted Driver CVQ)
-000 and -001
What does ULD mean?
Unlisted Driver
What are the two types of permissive use?
(Unlisted Driver CVQ)
Express or Implied
What document must we have for material misrepresentation to potentially exist? (Unlisted Driver CVQ)
Signed Application
What should we ask the insured if we have a Loss Occurred Within 30 Days of Expiration CVQ?
Confirm with the insured if they have any insurance other than Progressive
"Do you have any other insurance on your vehicle, other than the Progressive policy?"
Within how many days of the date of loss does the vehicle need to be purchased to qualify for coverage? (Unlisted Vehicle CVQ)
Within 30 days of the date of loss
Name two ways we can independently verify the date of loss
Police report, witness, claimant, etc.
Provide an example of a policy change that does not impact coverage
Address change, phone number change, etc.
Name one action you would need to complete to move a Policy in Cancel Status/Policy Not in Force CVQ toward resolution or review
Obtain copies of cancel documents and proof of mailing, rule out any other active policies with Progressive, independently verify date of loss
Name one action you would need to complete to move a Loss Occurred Within 10 Days of Coverage Change CVQ toward resolution or review
Review PolicyPro to review coverage changes (confirm no coverage changes), if a coverage change exists determine if the coverage change impacts the policy, determine if the coverage change impacts the date of loss (and verify the date of loss if needed)
Name one action you would need to complete to move a Policy in Another Loss Exists for Policy/VIN CVQ toward resolution or review
Review all prior losses to rule out overlapping damages, confirm prior damage is repaired (if applicable)
What does ROR mean?
Reservation of Rights
Name one method of payment that needs to be verified when reviewing the down payment for a Loss Occurred Within 10 Days of Policy Inception CVQ for a -000 policy?
Bank account, EFT, etc.
What must the premium change be for misrepresentation to be material? (Percent or dollar amount) (Unlisted Driver CVQ)
At least 10% or $100
Name two actions you would need to complete to move an Excluded Driver CVQ toward resolution or review
Confirm the identity of the excluded driver, independently verify the driver at the time of the loss (obtain police report, witness, claimant), obtain a copy of the signed excluded driver endorsement if needed
What will happen to the policy if material misrepresentation exists for an SC policy and SC loss venue? (Unlisted Driver CVQ)
The policy will be rescinded (We will not afford any coverage)
Name one method of payment that does not need to be verified when reviewing the down payment for a Loss Occurred Within 10 Days of Policy Inception CVQ for a -000 policy?
Credit card, debit card
Where can you obtain copies of cancel documents and proof of mailing?
(Policy in Cancel Status/Policy Not in Force CVQ)
Progressive Content Viewer (PCV)
An unlisted vehicle can be one of these three things - name at least two. (Hint: You want to determine if the vehicle is one of these things in your investigation)
Additional, Replacement, Non-owned
Name two actions you would need to complete to move a Loss Occurred Within 10 Days of Policy Inception -000 CVQ toward resolution or review
Review PolicyPro for policy inception and confirm down payment is okay, verify no overlapping coverage with insured, independently verify the date of loss (obtain police report, ER or ambulance bill, witness, tow bill, metadata from scene photos, etc.)
Name two pieces of information we confirm in the Unlisted Driver Coverage Investigation (UDCI) recorded interview
Confirm permissive use, confirm the driver is not a household resident, confirm the ULD is not a regular driver, etc.
If you obtain other insurance on your covered auto, what does the automatic termination clause state?
“If you obtain other insurance on your covered auto, any similar insurance provided by this policy will terminate as to that auto on the effective date of the other insurance.”