Coaching
Written instructions of how to perform tasks.
What is an Standard Operating Procedure (SOP)?
First person to reach out to when need to perform a corrective action.
Who is my RDO?
An unscheduled absence, tardy, unapproved early departure, or unapproved late stay.
What is an attendance occurrence?
Person responsible for understanding existing policies and work rules.
What is every team member?
What is HIP?
The structured process of integrating a new employee equipping them with knowledge, skills, and cultural understanding to succeed.
What is onboarding?
Location of corrective action forms.
What is Workday?
Consecutive time missed when TMs must present a doctor's release to be permitted to return to work.
What is 3 days missed for illness?
Timeframe leaders are expected to address performance conduct concerns with TMs.
What is early? (accept immediately, right away, as they occur)
TM is ineligible for this annual compensation adjustment if on active CAF.
What is merit or annual increase?
Structured process of teaching or learning specific skills and knowledge to perform tasks.
What is training?
Needed before a corrective action is requested or written.
What is a seek to understand?
Unscheduled absence without proper notification to the supervisor.
What is a no call/no show?
Purpose of seek to understand conversations.
What is understanding concerns from all angles? (accept understand everyone's POV, get TM POV)
TM time off of work during an investigation.
What is a suspension?
Process of creating a collaborative, professional relationship with a more experienced employee guiding a less experienced colleague.
What is mentorship?
Four possible steps in progressive Corrective Action.
What is Written warning, 2nd Written warning, Final warning, and Termination? (will accept verbal, written, final, termination)
Timeframe of clock in/out before or after a shift that will constitute an unapproved late stay or unapproved early arrival.
What is 15 minutes?
Category for underperforming a specific task, gossiping, inappropriate language, or inappropriate language.
What is a Minor offense?
This request is denied when under active remediation for underperformance or misconduct.
What is an internal transfer?
A summary email that records what was discussed, agreed upon, and planned during a 1 on 1 coaching.
What is a recap email?
Act of a non-licensed veterinarian performing a procedure without oversight and consent of a veterinarian.
What is practicing medicine without a license?
Lookback period for attendance concerns with the newest policy.
What is 12 months?
Category in which a final corrective action is given regardless of current stage in progressive discipline process.
What is a serious offense?
Timeframe to complete an investigation.
What is 5 days? (accept 1 week)