Aux Modes
How many minutes is allotted for Aux 5 (Read Time)
15 Minutes
What does ERG stand for?
Employee Resource Group
What are the Bodily Injury Limites for Hawaii?
20/40/10
What guideline do we use to figure out if someone needs to be listed on a policy?
Driver Status
When was the first Progressive commercial with Flo?
2008
What Aux Mode is used for Call outs?
Aux 4
How many payouts of Gainshare do we receive?
2
When telling customers to send in requested information (pop, exclusions forms, UM, etc.) what do we inform the customer to put in the subject line of their email?
Policy Number
What state will cover vehicles up to 250,000.
Texas
What is ACV?
Actual Cash Value
You have a WBT scheduled for today on Verint, what Aux mode would you use?
Aux 6
Who is CRM President?
Lori Niederst
What guideline do we find the fax number for a customer to send in documents?
Correspondence & Payment Address
What is required to delete a driver that was added due to a claim?
Proof of residency and Proof of other coverage
Does coverage transfer to a U-Haul trucks?
No
What mode should you ALWAYS be in at the end of the day while logging off of Finesse?
Mode to Sign Out
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In what year was Progressive founded?
1937
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Name 2 of our Progressive home Underwriters
American Modern, American Family Connect, Assurant, First American, Foremost, Homesite, National General, Nationwide, Openly, Plymouth Rock, Progressive Home (ASI), PURE, QBE, TRUE.
Will coverage extend to a rental vehicle in Puerto Rico and which guideline would we find the answer?
Yes-Coverage out of state/out of country
What guideline do we use to figure out the minimum licensing age for a state?
License Details
You are scheduled 5 hours today, what amount of breaktime do you qualify for?
One 15 minute break.
What organization does Seguros Operations belong to?
Specialty
How do you process a Canadian ID card?
Typing Request Form
What is the max Loan/Lease coverage will pay out?
up to 25%
What is our most recent Gainshare Factor?
1.78