Communications 1
If there were 4 people on the project team and 9 more are added, how many channels of communication does this create?
A. 6
B. 30
C. 36
D. 72
72
The majority of a persons communication is:
A. Verbal
B. Non-Verbal
C. Documented
D. Unneccessary
B. Non-verbal
Which of the following communications techniques is the most effective for resolving conflict?
A. Instant Messaging
B. Conference Calls
C. Formal written communication
D. Face to face communications
D. Face to face communications
Communications skills would be used the most during which of the following processes?
A. Distribute Information
B. Status Meetings
C. Report Performance
D. Communications Change Control
A. Distribute Information
Which of the following is true regarding issues?
A. All issues must be resolved in order for the project to close
B. The issue log is a tool for stakeholders to manage project issues.
C. Each issue should be assigned to a single owner
D. Issue management may be treated as a sub-project on larger, more complex projects
C. Each issue should be assigned to a single owner
The process to create a plan showing how all project communication will be conducted is known as:
A. Communications Model
B. Plan Communications
C. Informal Method
D. Communications Distribution Planning
B. Plan Communications
Your latest review of the project status shows it to be more than three weeks behind in schedule. Your are required to communicate this to the customer. This message should be:
A. Formal and written
B. Informal and written
C. Formal and verbal
D. Informal and verbal
A. Formal and Written
The communications management plan typically contains all the following except:
A. The expected stakeholder response to the communication
B. The stakeholder communication requirements
C. What technology will be used to communicate information.
D. A glossary of terms
A. The expected stakeholder response to the communication
Why is earned value analysis important to the communication process?
A. It communicates the project's long term success
B. It communicates how the project is doing against the plan.
C. It communicates the date the project deviated from the plan.
D. It communicates the value to cost ratio.
B. It communicates how the project is doing against the plan.
A senior member of the project team is reporting a task complete that you know is only 60% complete. You are walking into a communications meeting with the stakeholders. How should you handle this?
A. Ask the team member to sign the bottom of the report
B. Ask the stakeholder to wait while you verify the information.
C. Summon the project team to the meeting and get to the bottom of the discrepancy.
D. Do nothing with this status and provide an amended report at the next meeting with the stakeholders.
B. Ask the stakeholder to wait while you verify the information.
The responsibility of decoding the message rests with:
A. The sender
B. The receiver
C. The communications management plan
D. The communications model
B. The receiver
The MOST important skill for a project manager to have is:
A. Good administrative skills
B. Good planning skills
C. Good client-facing skills
D. Good communication skills
D. Good communication skills
The definition of noise is:
A. Any unsupportable information that finds its way onto written or verbal project communications.
B. Anything that interferes with transmission and understanding of a message.
C. Any communication that takes place through unofficial project channels.
D. A communications acronym for Normal Operational Informing of Select project Entities.
B. Anything that interferes with transmission and understanding of a message.
A large project for runway construction has a CPI of 1.2 and an SPI of 1.25 and the PM must deliver a message that a crucial quality test failed. What kind of communications does this meeting represent?
A. Formal Verbal
B. Informal Verbal
C. Paralingual
D. Non-Verbal
B. Informal Verbal
You have a large project that has over 200 identified stakeholders on it. You want to know how to communicate with these stakeholders. Where should you be able to find this information?
A. It depends on the type of project.
B. The stakeholder management plan.
C. The communications management plan.
D. Communications requirements.
C. The communications management plan.
Which of the following is false regarding Distribute Information?
A. Distribute Information is an executing process
B. Distribute Information ends when the product has been accepted.
C. Distribute Information may involve unexpected requests from stakeholders.
D. Distribute Information carries out the communications management plan.
B. Distribute Information ends when the product has been accepted.
Mary is using forecasting to determine her project's estimate at complete. What would be the most likely place to include this information?
A. The communications management plan.
B. The project activity report.
C. The performance reports.
D. The stakeholder management report.
C. The performance reports.
Marie (PM) is in a meeting with a customer. The customer makes a statement and she reformulates adn restates the message back to them. What is Marie practicing in this case?
A. Listening Skills
B. Project communication management
C. Professional courtesy
D. Passive Listening
A. Listening Skills
Lessons Learned should contain:
A. The collective wisdom of the team.
B. Feedback from the customer as to what you could have done better.
C. Information to be used as an input into administrative closure.
D. Analysis of the variances that occurred from the project's baseline.
D. Analysis of the variances that occurred from the project's baseline.
In which process would earned value analysis be used?
A. Plan Communication.
B. Distribute Communication.
C. Report Performance.
D. Report Project Value.
C. Report Performance.