L24 - Leadership
The project manager should have the ________, __________, and ________ that spans the entire project. This is also known as "'________ _________".
experience, background, perspective
Domain Competency
What is the Authority Gap?
The disparity between high formal responsibility and low formal authority whiich means PMS must really on other forms of influence
What the source hopes to communicate
Message
Anything that distorts, distracts, misunderstands, or interferes with the communication process
Noise
What is the process of taking a collection of individuals with different needs, backgrounds, and expertise and transforming them into an integrated, effective work unit known as?
Team Building
The requisiite domain competency is determined by the ______ _______.
Project Scope
List the 5 sources of power
1. Formal (Legitimate) Power
2. Reward Power
3. Coercive (Penalty) Power
4. Expert Power
5. Referent (Charisma) Power
What is the medium used to transmit the message called?
Channel
What does a Project Communication Plan include?
Audience
Messages
Media/Tactics
Feedback
Action Agent
Date
What are the 5 objectives of Team Building?
1. To clarify the team's PURPOSE and member roles
2. To achieve effective COMMUNICATION among members
3. To achieve effective ways of SOLVING GROUP PROBLEMS
4. To achieve greater COLLABORATION AND CREATIVITY among team members
5. To achieve a TRUSTing supportive atmosphere
When it comes to Technical Competence, PM's must be able to do what?
Understand the problems/issues
Communicate effectively with everyone
Maintain an unbiased outlook in the interest of project goals
Make informed decisions about everything within the project scope
What are the 3 sources of influence?
1. Competence Reputation
2. Charisma Interpersonal Skills
3. Alliances Reciprocity
The interpretation of the message by the receiver
Decoder
What are 5 tips for the Sender?
1. Be as specific and forthright as possible about the info to be transmitted
2. Know the receiver and his expectations
3. Design the message with the receiver in mind
4. Select the medium for the message with the receiver in mind
5. Plan for the timing of the communication; consider urgency
Satisfaciton of individual needs
shared interests
strong sense of belonging
pride and enjoyment in group activity
commitment to team objectives
high trust, low conflict
These are all characteristics of what?
A Truly Integrated Team
expert, overall
What is the originator of the communication called?
The recipient for whom the message is intended
Receiver
What are 5 tips for the Receiver?
1. Listen actively and carefully to the message
2. Be sensitive to the sender; consider who is sending and why
3. Influence the choice of medium
4. Plan for and initiate timely feedback; acknowledge receipt and provide response
5. Be sure to seek clarification when needed
Ease with Interdependence
High degree of group interaction and effective communications
Strong performance norms and results orientation
Ability to encourage the development of team members
Ability to interface with other organizations
These are all examples of what?
More characteristics of a Truly Integrated Team
What is defined as "an undertanding of the technology involved, the engineering tools and techniques employed, product applications, technological trends and evolutions and the relationship among supporting technologies"?
Technical Competence
What is the oral or written symbols used to transmit the message known as?
Encoder
The information used to determine the fidelity of the message
Feedback
What are the 6 steps in Planning a Meeting?
1. Determine the objective or expected outcome of the meeting
2. Prepare the Agenda
3. Selct and Invite the participants
4. Determine the time and physical arrangements
5. Consider matters of protocol (seating, introductions)
6. Prepare and distribute materials required for participant study
What makes teams effective?
When the team knows what it must do and commits to doing it
The roles are defined
Leaders inculcate belief in purpose of the team
Teamwork is focused on the task. Distinctions between task and process functions dissolve
Members have a team consciousness/identification