1st set
Key performance indicators (KPIs)
Example:
One of our KPIs is how many customers we help each week.
If the KPIs are not improving, we need to change our plan.
Meaning:
The most important things we measure to see if a person, team, or company is doing a good job.
Questions:
What are some KPIs that a manager might have?
How can KPIs help you do your job better?
Trustworthy
Examples:
We continue working with them because they are trustworthy.
A trustworthy supplier always delivers what they promise.
Meaning:
Someone you can trust because they are honest and reliable.
Questions:
What makes a person or company trustworthy in business?
Key deliverables
Examples:
The key deliverables for this order are the invoice and shipping documents.
We need to finish the key deliverables before the end of the week.
Meaning:
The most important things (like products, documents, or results) that must be completed or sent in a project or task.
Questions:
What are some key deliverables you send to customers or suppliers?
What happens if the key deliverables are late or missing?
Quantitative
Examples:
We made a quantitative report about monthly sales.
The manager wants quantitative data, like how many orders we had.
Meaning:
Related to numbers or things you can count or measure.
Questions:
What kind of quantitative information do you use in your work?
Why is quantitative information important in business?
Convincing
Examples:
She gave a convincing explanation for the delay.
His message wasn’t very convincing, so the client didn’t believe it.
Meaning:
Something that makes people believe it is true or agree with it.
Questions:
How can you make a message more convincing when you speak to a customer?
Have you ever heard a convincing reason for a late payment or problem?
What are some ways you could convince a team to become more productive?
Neglect
Examples:
We lost the client because we neglected to reply to their message.
Don’t neglect the small details—they are important.
Meaning:
To not give enough care or attention to something or someone.
Questions:
What happens if a company neglects customer service?
Is there anything in your daily work that you sometimes neglect?
Higher-ups
Examples:
I need to ask the higher-ups before I can confirm the discount.
The higher-ups will decide how to handle the complaint.
Meaning:
People with more power or responsibility in a company, like managers or owners.
Questions:
When do you need to check with the higher-ups at work?
Do you feel comfortable speaking to higher-ups? Why or why not?
How do you handle a disagreement you might have with a higher-up member of the company?
Morale
Examples:
Morale is low because everyone is stressed about deadlines.
A thank-you message can improve team morale.
Meaning:
The mood or feeling of a team, especially about their work.
Questions:
What helps you feel good at work and keeps your morale high?
What can hurt morale in a team or company?
If the teams morale is low, how can you help improve it?
Pave the way
Examples:
Her clear email helped pave the way for a good relationship with the supplier.
This small project could pave the way for a bigger contract later.
Meaning:
To make something possible or easier in the future.
Questions:
What actions can help pave the way for better business relationships?
Can good customer service pave the way for future sales?
Despite
Examples:
Despite the delay, the customer was still happy.
She finished the work despite being sick.
Meaning:
A word that means “even though” or “although.”
Questions:
Can you make a sentence using "despite" and your work?
What’s something you did well despite a problem?