Formatting
Color a hyperlink will turn into
What is blue?
Total time to response
What is TTR?
I feel how you feel.
What is empathy?
Core Support's 2019 CSAT Goal
What is 2.6 CSAT?
Customer Satisfaction
What is CSat?
A way to properly end an email
What is closing?
Place you can find the conversation between seller and buyer on Bundle offer.
What are Bundle Comments?
I know how you feel.
What is sympathy?
Core Support's 2019 order ratio goal
What is 5% order ratio?
The CSat rating scale.
What is 0 to 3?
The location where you can find a user's full name
What is the Address Book?
First step when handling a case.
What are Parent Cases?
Core Support participating in giving back to others to empathize with the community.
What is Project Love?
Core Support's 2019 Agent handling time goal
What is 2 minutes?
Place you can find daily and weekly CSat score.
What is the Dashboard?
The third step in the Krabby Patty Method.
What is the Secret Formula?
Helps gather more information to fully understand the user's issue.
What is the importance of Investigation?
Templates made to be customized to increase efficiency.
What are Macros?
Cores Support's less than 24 hours daily 2019 goal
What is 85% of the time per week?
Place you can find the team CSat average.
What is the KPI Dashboard?
The number of steps needed before an explanation needs to be spaced out.
What is more than 2 steps?
This is the place where you may locate an old and incomplete order.
What are Open Transactions?
Helps us to decide how to customize responses based on a user's emotions/feelings.
What is Tone?
Incoming cases divided by order count
What is order ratio?
Putting people first creates empowering communities that drives success.
What is Focus On People?