The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs.
What is quality?
100
The degree to which a system performs its intended function.
What is functionality?
100
A structured review of specific quality management activities that help identify lessons learned and that could improve performance on current or future projects.
What is a quality audit?
100
The main goal of this process is to improve quality.
What is quality control?
100
Also known as a fishbone or Ishikawa diagram.
What is a cause-and-effect diagram?
200
The process of ensuring that the project will satisfy the needs for which it was undertaken.
What is project quality management?
200
The system's special characteristics that appeal to users.
What are features?
200
Generating ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
What is benchmarking?
200
This helps to determine if the products or services produced as part of the project will be accepted or rejected.
What is an acceptance decision?
200
Used to show if there is a relationship between two variables.
What is a scatter diagram?
300
The periodic evaluation of overall project performance to ensure that the project will satisfy the relevant quality standards.
What is project quality assurance?
300
The screens and reports the system generates.
What is system outputs?
300
Evaluating processes to maximize customer value while minimizing waste.
What is lean?
300
This corrects or prevents further quality problems based on quality control measurements.
What is process adjustments?
300
A histogram that can help you identify and prioritize problem areas.
What is a Pareto chart?
400
The monitoring of specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.
What is controlling quality?
400
How well a product or service performs the customer's intended use.
What is performance?
400
The Japanese word for improvement or change.
What is kaizen?
400
The action taken to bring rejected items into compliance with product requirements, specifications, or other stakeholder expectations.
What is rework?
400
A graphic display of the logic and flow of processes that help you analyze how problems occur and how processes can be improved.
What is a flowchart?
500
Quality metrics are an output of this process.
What is planning quality management?
500
The ability of a product or service to perform as expected under normal conditions.
What is reliability?
500
This is another goal of quality assurance.
What is continuous quality improvement?
500
These are used to support quality control.
What are tools and techniques for quality control?
500
A graphic display of data that illustrates the results of a process over time.