Professionalism
Phone etiquette
LAST customer service method
Personal Budgeting and Finance
Google Sheets
100

You should communicate, dress, and act in an utmost BLANK manner in the workplace.

What is Professional?

100

If you have food or drinks with you when you're talking on the phone, you should never do this.

What is Eating or Drinking?

100

In order to show that you're listening to what they're saying, you should do this to show that you also understand.

What is Repeat What They Told You?

100

You'll need to plan this out in order to determine how much money you have, how much you will earn, and what you can spend it on.

What is Budget?

100

In Microsoft Excel, you can use this tool to look for specific words that may be hard to look for.

What is Find or Find and Replace?

200

Keeping positive professional work ethics can improve this with colleagues and clients.

What is a Relationship?

200

You need to have this when talking to others on the phone, even if they can be troublesome.

What is Patience?

200

When listening to the caller's complaints, you should do this to show you care.

What is Apologize?

200

You cannot spend any more than what you have from your job. What am I referring to?

What is Earn?

200

In both Microsoft Word and Google Sheets, you can use this to re-categorize your table based on a certain order.

What is Filter?

300

Work is a huge part of what we do, and if we feel like we’re doing a good job it will improve this with your life overall

What is satisfaction?

300

If you put someone on hold, you should ask for this from them before putting them on hold.

What is Permission?

300

You should try to see how you can do this with the problem the caller is having.

What is Solve?

300

These are expenses that you know you need to pay regularly without fail every so often.

What are Fixed Expenses?

300

In Google Sheets, you can use this tab to do this to the sheet. It's the tab in-between the "Insert" and "Data" tabs.

What is Format?

400

These are all about doing what you know is right and fitting into the culture of your job.

What are Workplace Ethics?

400

During a phone call, you should always show that you are doing this.

What is Listening?

400

If you can't solve the caller's problem on your own, you might need to transfer the caller to this person.

What is Your Supervisor?

400

These are purchases that you would need that are essential for your health, protection, and well-being.

What are Necessities?

400

In Google Sheets, you can find the "Freeze" feature in this tab.

What is View?

500

Saying "Yo" to greet someone at the workplace is this.

What is Unprofessional or Informal?

500

You shouldn't use this in your dialog when talking, they're the kind of words that can refer to other things but aren't said in a professional manner.

What is Slang?

500

At the end of the call, you should do this to the caller for their time.

What is Thank?

500

These are things you can purchase but don't necessarily need to buy, it's just for your own amusement.

What is a Luxury

500

You can download a Google Sheet to a Microsoft Excel file from this tab.

What is File?