Etiquette
If someone is behind you when you are entering through a door, what should you do?
Hold the door open for them
What is HIPAA and why is it important?
HIPAA protects the patients personal information. People don't want their information shared including why they are in the hospital or their treatment plan.
Is it acceptable to miss work because you're not happy with your haircut? What should you do?
NO!!
Is this an appropriate thing to ask a coworker?
How was your weekend?
Of course!
A coworker says good morning to you. What do you say back?
Good morning, or course!
What should you do if a patient is being transported and is in the elevator?
Wait for another elevator. Do not get in the elevator.
Your mom is at the hospital to visit a friend and wants to know what you've done in your internship. You tell her that you just finished bringing food to Mr. John Smith's room. Is this okay? Did you violate HIPAA?
This is NOT okay! You did violate HIPAA. You may not give out any personal information!
One of your family members has tested positive for COVID-19. What should you do? Should you come to work?
Call Project SEARCH staff and tell us. You probably won't come to work for a couple of days.
Is this an appropriate thing to ask a coworker?
Do you have a boyfriend/girlfriend?
Probably not
You are not sure what to do with a task at your job. What do you do?
Ask for help! It's okay!
Where should we be standing when waiting for the elevator door to open? Why?
Stand to the side of the elevator door so whoever is on the elevator can come off.
You see a patient's chart on the counter. Is it okay for you to look at it?
NO!!!!!!
You are not so happy with your job. Is it okay to not go to work?
No! You made a commitment and you need to stick to it until you find another job.
Is this an appropriate thing to say to a coworker?
Are you married? How many kids do you have?
No, that's personal information. Keep conversations work related.
Let your mentor, co-worker or supervisor know that you are leaving for lunch and you will return shortly.
They are accountable for you since you are part of their "team"
True or False: It is okay to have your earbuds in while walking down the hall. Why or why not.
False! It is not professional and you need to be alert while walking through the halls-patient, carts, or emergency.
You are bored and want to see what a coworker is doing on the computer. Is it okay to look over their shoulder to see their screen?
NO! They may be looking at someone's personal information
True or False: If you don't come to work, you will not get paid and could be fired.
TRUE!
Is this an appropriate thing to ask a coworker?
Who are you voting for?
No! That's personal information
Is it okay to flirt with your co-worker?
No, it could make them feel uncomfortable and it could be considered sexual harassment.
How should we walk down the halls?
Walk on the right side, head up, look in the mirrors at intersections, smile and say hi if you make eye contact when passing someone.
True or False: You went home and told your parents that you saw your neighbor at the hospital. You did not violate HIPAA because you were not at work.
False! You cannot share patient information with anyone-friends, family, other co-workers.
You wake up with a fever. What should you do? Should you go to work anyways?
No, I should not go to work. Call the Project SEARCH instructor and my supervisor to let them know I am sick. Call the doctor for an appointment.
Is this an appropriate thing to say to another coworker?
"I do all the work on my site." My trainer does nothing but eat and takes breaks.
Absolutely not.
What are some examples of non-verbal communication
Answers may vary
rolling eyes, slouching, arms crossed, yawning and stretching, ect.