Debit Card 1
True or False: Reissued cards/replacement card with the SAME card # and new exp. date automatically keep the same PIN # that was previously set.
True!
Who are the debit card specialists?
He is the face of Disney
Who is Mickey Mouse
The color for our new debit cards
What is Green?
Year the Hudson Branch was opened
what is 2004
Each invalid PIN attempt on a trans is logged in the PIN tries count. When does it automatically reset each day?
What is Midnight?
Who are Courtney and Jenni?
This is Timon and Pumbas motto
What is Hakuna Matata
The color for the Business debit card
What is Blue?
The number of offices located on the main level
What is 14
True or False: If a member has 1 bad PIN attempt and then enters the correct PIN, the tries count automatically resets to zero.
True!
Scenerio: Molly Member comes in stating she has fraud on her account and needs a new debit card today! Since COTs is down, what would your next step be to get Molly a new DC?
Fill out a DC maintenance form
To Lilou and Stitch this means family
What is Ohana
The color for HSA debit card
What is Teal?
The password for when the security company calls
What is "Raiders"
Where can you view the last mbr's last activation attempt and what phone number was used
What is the Activation tab?
What number do you press to be in the debit card que?
Press 6!
What is the monkey in The Lion King's name?
Who is Rafiki
The logo on the upper right hand corner of the HSA
What is EKG & Heart logo?
These two people share the same birthday
Who are Heather & Aaron
If a member comes in to activate their card, what are the three methods can you give them to activate their card or changing their pin?
1. Meet with an MSR/teller
2. Call Service Center
3. Call activation number
If a member wants to transfer from savings to checking using the ATM - does this count as one of their Reg D Transactions?
In Mary Poppins, according to Mary, what word sounds quite atrocious?
What is Supercalifragalisticexpaaladosius
Two new items listed on the back of the new debit cards
What is "Be Kind" & "Go Green".
The 8 Commitment to Quality Service categories
1. Our Value Promise
2. Empowerment
3. Teamwork
4. WOW - WESTconsin Outstanding Ways
5. Confidence and Knowledge
6. Respect and Confidentiality
7. Communication
8. Image and Appearance