BOGOF
BOGOF promotions are for:
a) all Original Oodie designs
b) a few selected Oodie designs
b) a few selected Oodie designs
What is the usual timeframe of an Aftersell promotion?
5 minutes
How much does this promotion offer the customer?
Provides $30 off their next purchase.
Giveaways are usually advertised on _______
social media
Why do we run flash/ clearance sales?
To get rid of stock or to increase sales
Buy One Get One Free means that the customers pay the _____________ for one Oodie, and gets their second Oodie free.
a) Sale price
b) Retail price
c) Selected promotional price
b) Retail price
Can we recreate the promotion for a customer that misses the timeframe?
No.
To be eligible, the friend must ________________
a) buy an Original Oodie
b) buy an Oodie at retail price
c) be a first time buyer
c) be a first time buyer
What does the PROMO Giveaway Winner macro say?
Once the competition has closed, our team will be contacting the winners directly about how to redeem their prize shortly after this. We do not have access to the winners lists until the competition has closed.
Which Slack channel are flash sales/ clearance sales usually posted on?
#03-deployments
What does the macro PROMO – Order not placed as BOGOF state?
This macro explains our promotional terms and conditions and offers to cancel/ return the item for a refund. This will allow them to place a new order under the BOGOF promotion.
A customer bought an Avocado Oodie with an aftersell item. They would now like to cancel the Avocado Oodie and only keep the aftersell item. Explain if this is possible, and why.
No, the aftersell item cannot be a standalone item. If the customer would like to remove the original item, the aftersell item will return to its website sale pricing, instead of the promotional pricing.
Name the two 'Refer a Friend' macros.
PROMO - Refer a Friend (Not Eligible)
PROMO - Refer a Friend (Not received)
What macro would we send customers who were contacted by a fake Instagram account during one of our giveaways?
PROMO Giveaway Scam
What does the PROMO Cannot Honour macro state?
Explain the Return/ Exchange policy of the BOGOF promotion.
If a customer would like to return an Oodie from a BOGOF order, they would need to return both items to receive a full refund. Returning only one item from this order will not warrant a refund.
If a customer would like to exchange an Oodie from a BOGOF order to another design, they cannot once it has been shipped out.
Explain the cancel/ change policy of the Aftersell promotion.
If a customer wants to cancel the aftersell item, we can remove this and refund the price they have paid for that item.
If a customer wants to change their aftersell item for another design, unfortunately, we cannot offer this.
What do we advise customers who say that they have not received their 'Refer a Friend' code?
"Once your friend has placed their order it can take up to 7 business days for your $30.00 referral code to come through, as the system needs to recognise if your friends' purchase qualifies for a reward."
Which channel are giveaways usually posted on Slack?
#customerservice-oodie or #03-deployments
What does the RETURN Sale Item (Not Eligible) macro state?
As the item purchased is a clearance item, we are unable to accept the return at this time due to the sale's terms/ conditions.