Promotions Part 1
These are the minimun requirements for a customer to meet a promotion.
What are Hurdles?
This 1982 hit by the King of Pop features zombies, a haunted night, and a legendary dance routine that helped redefine the music video genre.
What is Thriller?
When a customer reports that they did not receive their promotional item in their order, once the inventory is available, we should send to this team to proide a reship.
What is NA ONLINE-Reship?
This 1939 movie featuring a girl from Kansas and her pet dog Toto, revolutionized the use of technicolor in film.
What is the Wizard of Oz?
When an online representative is being discriminatory against customers, we should follow this process.
What is an EMT?
This promotion is when we invite customers to place their first order for a one-time discount.
What is Welcome Offer?
This iconic 4-member British rock band from the 20th century took the world by storm with hits like "Hey Jude" and "Let It Be".
What is The Beatles?
When a customer reports that they forgot to add their discount promotion on their order, we don't give them pushback, instead we send them to this team.
What is NA ONLINE-Price Adjustment?
This animation studio is known for producing numerous critically acclaimed works, i.e., Spirited Away that won the the 75th Acadamy Awards for Best Animated Feature.
What is Studio Ghibli?
They are the conduit to our ecommerce brand teams, technology teams and fulfillment partners.
Who is the ELC Operations Team?
This promotion runs throughout the year and does not expire.
What is Evergreen promotion?
In 2024, Kendrick Lamar reignited his rivalry with Drake by releasing this six-minute diss track, whose title also references an HBO series executive produced by Drake.
What is Euphoria?
This is used to manage inventory on the brand sites for promotions where a priced product is being added to the order as $0.
What is a Virtual SKU (vsku)?
Known for its high-octane street racing and “family” theme, this movie franchise launched in 2001 and has since become a global box office powerhouse.
What is fast and furious?
When customers are still upset after Happy/Delight Actions or when we come across accounts that are Spotlit or EMT situations, we should escalate to this team.
Who are Brand Specialists (SMEs)?
This offer is given as an exclusive set with a minimum purchase requirement on an order.
What is Gift with Purchase (GWP)
Originally released by Reel 2 Real in 1994, this dance track was revived in Madagascar: Escape 2 Africa, where King Julien makes it his signature anthem.
What is I Like to Move It?
If the customer forgot to add this type of promotion, we send to NA ONLINE-ELC Operations to add points.
What is Loyalty Promotion?
In this genre-blending vampire film set in 1932 Mississippi, Michael B. Jordan portrays twin brothers who open a juke joint, only to confront supernatural forces threatening their community.
What is Sinners?
We refer to gift sets and celebrity collaborations that are produced in a limited capacity and that once sold through, will not be replenished as this.
What is Limited Life?
These are one-time unique discount codes offered to verified Students, Teachers, Healthcare Workers, First Responders, Military.
What is Appreciation Discount?
This 2025 breakout single by Alex Warren, featured on his album You’ll Be Alright, Kid (Chapter 2), became a viral sensation with lyrics about a love so profound it elevates everyday life, leading to chart-topping success in countries like Australia, the UK, and New Zealand.
What is Ordinary?
Once customers have placed their order, and received a promotion, they may find that they think that today's offer is even better!
What is "wants today's offer?"
This 1993 film directed by John Singleton stars Janet Jackson as a grieving poet and features Tupac Shakur as her road trip companion.
What is Poetic Justice?
When a customer on the phone has in depth questions about products and their usage, or alternatives for a discontinued products, that couldn't be resolved using the Site, Master Index, we should use this instead.
What is Expert On Call?