DUE PROCESS
When leaving a Voicemail, you must state the Claimant ID and Issue ID.
FALSE
TRUE or FALSE:
W2 is an acceptable document for self-employed claimants.
FALSE
TRUE or FALSE:
In PEGA SYSTEM, depending of the issue, we provide either 48 business hours or 5 business days.
TRUE
How do you locate the Assigned Issue associated with the claim?
Eligibility Issues/Issue Summary
If a claimant filed a claim on January 14, 2021, how many days does he has to upload requested documentation?
90 days
How many days does the claimant have to provide documentation if he/she filed a claim on or after 1/31/2021?
21 days
True or false:
The issue fact finding summary contains any documents received, sent but not yet received, contact attempt forms, general fact finding statements added by a user and any user added notes that relate to that issue.
TRUE
TRUE of FALSE
The Contact Attempt Form is always performed via PEGA.
FALSE
We must ALWAYS create a Contact Attempt Form (CAF) for claimants that don't have phone number or email.
FALSE
When was the enactment date of the Continued Assistance Act?
December 27, 2020
How many days does a claimant has to provide documentation if claims was filed between 11/3/2020 and 1/31/2021?
90 days
True or False:
W2 and 1099 documents are not sufficient proof of employment and additional evidence is required.
TRUE
In PEGA system, how many verifications do you need for the proof of employment issue?
0
Claimants can upload requested documentation via:
DEO CONNECT or send it via FAX.
Reemployment Assistance is funded from deductions earned by the employee.
FALSE
When we do update the response section on POE cases?
Pending Final Review
TRUE or FALSE:
If we can't contact the Claimant (Email nor phone number are available), we DO NOT leave a Fact Finding.
FALSE
FALSE
True or False:
When writing a note on DEO Connect regarding a Voicemail sent to the Claimant, you need to leave a note with the Fax number and due date.
True
What information MUST be included while sending an email?
NONE
Claimant received a voicemail on 11/7/2022. When is the deadline of that voicemail?
November 16, 2022
(Federal Holiday: Veteran's Day 11/11/2022)
Examples of documentation to substantiate employment to demonstrate the existence of employment. (EMPLOYEE)
Paycheck stubs
W-2 forms for 2020/2021 year
Earnings and leave statement showing the employer’s name and address
What information do we gather from the claimant when we open an issue in PEGA?
Claimant ID
Claimant's name and last name
Issue ID
Claim ID
True or False:
When viewing the issue details for any issue opens in a "Workflow Mode".
TRUE
Claimant answers the call and does not wish to provide proof of employment documentation what steps do we take?
-Generate another fact-finding and advise claimant to upload documents.
-Provide the claimant to submit with the 5 business days deadline.
-Advise failure to submit timely may result in delay or denial of benefits