Show:
Knowledge Guide
2013 Blogs
2013 PodCasts
MISC
Claim Handling Guides
100
Copies of all written correspondence, including email, whether it is received or sent should be uploaded here.
What is the File Cabinet in the claim system *KG
100
This is the payment type(s) made to release depreciation for siding repairs and a partial roof repair
What is Roof Repair RCV & Withheld Depreciation? *Coding/Data Integrity (blogs - link to definitions)
100
In order to find a podcast from 2013 the CP would look here.
What is Property Knowledge Exchange - Podcasts
100
This is the tallest horned animal to ever exist
What is the giraffe
200
It is only acceptable to issue this type of payment when a file status is closed.
What is an expense payment *KG "Whats New"
200
This state requires customer consent to using their email address to communicate with them about their claim
What is Nevada? *Claim Handling Guidelines (blogs p. 2)
200
This program is intended to hlep lower claim frequency and provide improved customer experience.
What is the Pre-claim Consultation Program *08/2013 Podcast
200
This is the only bird in the world that can see the color blue
What is the owl
300
When damage from a single event results to more than 1 insured location or building the damaged locations should be handled under 1 claim only when the policy contains this type of limit.
What is blanket limit (single limit of insurance for the separate locations) *KG
300
A CP can find additional guidance and detail regarding the protocol for when and how to upload an XM8 estimate here.
What is Xactimate room of the Knowledge Exchange *Xactimate (link in the blog - CH Guides)
300
This is one way a CP can complete pre-survey work when an ITV is required on a claim
What is a google search to prepare for a building footprint? *05/2013 Podcast
300
Someon on earth reports seeing a UFO this often
What is every 3 minutes
300
When friable asbestos is suspected in a portion of the building in which you anticipate conducting your inspection this is your protocol for your next step which can be found here.
What is leave that portion of the building and retain a licensed asbestos professional to confirm the absence of friable asbestos. What is Asbestos Protocol in the CH Guides
400
This tool can be used to estimate the warranty levels of 3-Tab fiberglass asphalt shingles installed after January 2011
What is the Haag "1/12" 3-Tab Shingle Gauge *Tools & Equipment (Blog)
400
Customers are sent over to this group in the pre-claim consultation program during the NOL process to address questions before a claim is reported
What are SMEs (Subject Matter Experts) *08/2013 Podcast
400
These 2 countries still haven't signed a peace treaty to end WWII
What is Russia and Japan
400
The CP will initiate mandatory phone communication from the loss location with the Subrogation professional for any of these causes of loss.
What is fire, water (non-weather; major appliance), water (non-weather; household appliance), vehicle hit structure *CH Guides - Prop subro contact requirements
500
When a claim needs to be reassigned to the Property Litigation Team it will be sent to this AFO
What is AFO 946
500
This is the new way that ITEL has developed to determine if a matching product exists for damaged siding and roofing.
What is the iphone Matching App *CH Guides
500
This is a flexible web based tool that is part of the XM8 suite that allows customers to share information with Travelers such as images and lists of damaged items.
What is contents collaboration tool? *9/2013 Podcast
500
Google was originally called this
What is Backrub
500
These are the types of testing that can be performed to determin if lead is present.
What is Stick Testing or Paint chip sampling *CH Guides - BDE Guidines (lead safety)